Customer Experience Associate

PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables people to take the right medications every day, this means they can spend less time dealing with error-prone pill boxes or manual solutions and more time doing the things they enjoy.
We thrive on friendly and creative team energy, aiming for an environment that is both productive and comfortable. We value team building where everyone is working hard to make a huge impact on the company together. We want someone who loves coming to work every day, and most importantly, cares deeply about their team and adding value. You will have the opportunity to make a tangible impact on our customers' lives by the help you provide and values you embody.


  • You will assist customers who call in with billing, product, or service questions
  • You understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
  • You can proactively identify solutions to questions you anticipate our customers having in each interaction
  • You take a hands-on approach to resolving every issue, owning it from start to finish
  • You will become an expert on PillPack, providing a best-in-class service experience for our customers
  • Help our customers sign up over the phone or web, taking the time needed to help them through any questions or concerns they have
  • Help answer customer inquiries with their insurance and co-pays, as well as shipping needs
  • Provide our customers with technical support when navigating 


  • Friendly, kind demeanor
  • Creativity and ingenuity needed to solve customers problems in smart ways
  • A strong grasp of the English language and understanding of how to communicate clearly both verbally and in written form
  • Experience in hospitality or customer service is a plus
  • Active NH pharmacy technician license or willingness to get license required
  • Flexibility in scheduling (willing to work one weekend day potentially)
  • Ability to work well in a team atmosphere

U.S. Equal Employment Opportunity/Affirmative Action Information:
Individuals seeking employment at PillPack are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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