Account Manager - North America

    • Manchester, United Kingdom

Account Manager - North America

OTE £40,000.00


PHMG is the world's leading audio branding agency, working with more than 36,000 clients in 39 countries. Globally renowned brands such as Audi, Adidas and Coca-Cola trust us to make them sound as good as they look.

As we continue to add new clients across North America, we're growing our team of highly ambitious Account Managers to help clients get the best value from our world class service.

You'll be responsible for the day-to-day management of around 500 accounts, made up of long-standing clients and new clients sent your way by our expert sales and implementation teams. You'll coordinate seamlessly with our creatives to deliver top-quality productions, whilst proactively consulting on your clients ongoing marketing needs.

You'll be comfortable managing a wide variety of SME clients and influencing decision makers (business owners, CEOs and MDs), identifying potential up-selling opportunities. A true people person and team player, you'll be an expert in relationship management, account growth and retention.

Compensation package: £25-28k basic with realistic first year earnings of £35 - 40k

Office location: Old Trafford, Manchester, M16 0PQ

Hours: 1:00pm - 10:00pm

What you'll be doing:

  • Managing a portfolio of around 500 clients - ensuring customer service experiences are world class whilst consulting on their marketing strategy as an audio branding partner. You'll be a true extension of your client's business
  • Demonstrating your expert-level understanding of your clients' needs, PHMG's product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support
  • Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management
  • Delivering industry-leading customer service to ensure satisfaction continuously improves
  • Identifying commercial opportunities within your client base and fostering long-term client relationships through frequent contact (via telephone and email)

How you'll be measured:

Your targets will be based on qualitative and quantitative measures to ensure all of your clients receive our world class service:
  • Client satisfaction and retention
  • Account growth and additional revenue
  • Call quality
  • Production renewals
  • Retention
  • Call time
  • Proactive client meetings

What you'll need:
  • Commercial mind set with entrepreneurial spirit - you'll run your desk like your own business, making decisions with confidence and able to act on your own initiative in a fast-paced environment
  • Resilient and receptive to change, you'll help drive continuous improvements and growth within client services and across our departments
  • Previous experience in a client service role with holistic/360/end to end account management
  • An active listener, you'll build rapport over the phone and have the confidence to develop long-term relationships with decision makers, using innovative methods of increasing client engagement
  • Self-motivation with clear goals and ambitions, driven to go above and beyond expectations in the interest of the client and for the future of PHMG


What you'll get in return:
  • Competitive salary and rewards
  • Career development and progression directly linked to your performance
  • Free gym membership at PureGym from your first month
  • All expenses paid company events in sought after venues
  • Birthday gifts and time off to celebrate
  • On-site barber and beautician
  • Exciting social scene and lively atmosphere
  • Creative, spacious offices with breakout areas and bar
  • Dry cleaning and tailoring service
  • Fundraising initiatives for our registered charity - the PHMG Foundation
  • Cycle to work scheme
  • Smart pension scheme following a three-month probationary period

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 39 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.


PHMG is a leading audio branding agency working with 32,000 clients across the globe—including the likes of Coca-Cola, Samsung, and Adidas.

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