Remote Operation Center Operations/Support Specialist

Job TitleRemote Operation Center Operations/Support Specialist

Job Description

Job Description

  • Serve as first point of contact for all ROC incidents
  • Identifying and analyzing exceptions and unexpected events
  • Implementing predefined recovery procedures
  • Provide on call support as required
  • Executing ad-hoc operations requests
  • Monitoring and communicating unauthorized access attempts
  • Providing operational status as required
  • Recovering / Restarting failing components after an outage
  • Identifying and recording out-of-line and major incidents
  • Recording and routing incidents to appropriate support groups
  • Obtaining assistance from appropriate support groups when needed
  • Perform Fault finding and root cause analysis
  • Identifying manual procedures performed by the team a propose automated solutions
  • Identify areas for improvement/innovation
  • Create and update incident tickets
  • Remote Monitoring activities:
  • Monitoring applications for unexpected alerts or events

– Ensuring systems availability according to service level commitments

– Monitoring systems and subsystems for performance thresholds

– Monitoring alerts/events related to energy performance / capacity

  • Perform diagnostic analysis of operating data to assess operating performance
  • Assist in providing training
  • Additional activities: – Perform User Acceptance test for software upgrades
  • Establish ongoing relationships and effectively communicate with all levels of team and management

We are looking for

We welcome you to a challenging, innovative and international environment with great opportunities for you to explore, to learn and to grow. For this role we are looking for an ambitious, candidate, with the right combination of competencies, experience and potential to grow. Looking for an experience of 3+ years,

  • in a business oriented service organization
  • in an environment working with partners
  • experience in working in, and over, multiple teams as 1 (virtual teams)
  • Understanding of business processes and how services enable creating and sustaining business value
  • Ability to continuously improve way of working and signal improvements in customer systems and in system software

QUALIFICATION: Bachelor's degree in technology or a related discipline with data management and analytics experience would be an added advantage

Your personal characteristics are:

  • Focuses on customers
  • Is adaptive, collaborative, and executes flawlessly
  • Delivers on commitments
  • Communicates with impact
  • Possesses strong learning agility
  • Thorough understanding of Business & IT processes
  • Deep listening
  • Drive and Passion for Operational Excellence and data assessment
  • A "self-starter" mentality
  • Team player, not afraid to take ownership
  • An IT or technical background
  • Willing to work in shifts (24/5)



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