Order Management Specialist - Consumer Lighting

Job TitleOrder Management Specialist - Consumer Lighting

Job Description

Your challenge

Do you want to participate in the growth of a market leader by delivering Best in Class Customer Service? Then Philips has the opportunity for you!

We are recruiting an Order Management Specialist for our Consumer Lighting portfolio, based in Guildford, Surrey.

Your responsibilities

  • Ensure customers' orders are handled in a cost-effective and timely manner.
  • Maintain regular telephone contact with designated accounts in order to deal with their queries/issues and pick up orders.
  • Provide on time communications to the customers on all relevant matters
  • Liaise with relevant departments to ensure any special requests are correct, monitored and managed effectively to meet customer requirements.
  • Proactively contribute to the continuous improvement environment by identifying challenges and seeking solutions, through to implementation and monitoring their effectiveness.

We are looking for

To be successful in this role you should be/have:

  • A passion for improving customers' experience
  • Previous experience in order management or customer service is preferred.
  • Professional communication skills, fluent in English.
  • Sound I.T skills. Excel, Outlook are required.
  • Working knowledge of SAP R3 is a plus
  • Ability to analyse data quickly and accurately
  • Solid organisational skills, ability to prioritise and multi-task in a demanding environment

Your team

You will be part of the Order Management Specialist team, working closely with Sales, Marketing and Logistics.

This role reports to the Customer Service Manager, though your day to day management and development will be the responsibility of your Team Leader.

Our offer

We offer you a challenging environment, where you will be able to make a difference and influence the future of Philips Lighting Solutions.

Our benefits are very competitive and designed around your preferences:

  • Generous holiday allowance of 25 days a year from the start (plus bank holidays)
  • Family friendly policies which offer enhanced maternity and paternity schemes
  • Learning and Development opportunities through our Philips Lighting Academy
  • Social Events - a dedicated Sports & Social committee with members in Guildford, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports Park

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