Apprentice – Lighting Technical

Apprentice – Lighting Technical

Apprenticeship of 2 years based in Guildford for an immediate starting date

About us

We are a world leading Lighting company aiming at improving people's lives with Light by delivering unique value and energy efficient solutions to consumers and professional customers, every day and everywhere. We are using deep customer insights and technological innovations, coupled with our trusted brand and global leadership positions, to lead the digital lighting revolution.

Your challenge

Do you want to be part of a forward thinking, innovative company and influence its growth? Then Philips Lighting has the opportunity for you! We are looking for Lighting Technical support to Segments within Philips Lighting UKI.

Responsibilities

You will provide technical lighting product support to customers inside and outside the Lighting business. At the same time, you will work in a supported environment whilst gaining skills and knowledge to help the apprentice attain their National Vocational Qualification.

Your main responsibilities will be:

Product Support

  • Answer customer queries on Philips Lighting products in a timely manner.
  • Learn about current and legacy lighting technology in order to better support customers.
  • Provide administrative duties e.g. using the Complaint Registration Tool to accurately record all product related complaints.
  • Liaise with and support the product marketing team as required.
  • Assist in preparing project specifications from LiaS designs or competitor specifications.

College

  • Attend weekly workshops and complete necessary coursework and assessments.
  • End-point assessment e.g. a portfolio, observational assessment, written or multiple-choice tests, or production of a project.

We are looking for:

  • Solid IT skills including Microsoft Office, in Excel, PowerPoint and Word
  • Technology-savvy
  • No previous employment required, however a background in engineering and/or customer service would be beneficial.
  • Reliable and fast learner
  • Passion for enhancing their own business and commercial knowledge and skills
  • Excellent communicator
  • Ability to use numbers for various calculations and pricing

Essential Skillset Requirements/Qualifications:

  • Between the age of 16 and 24
  • Satisfactory GCSE attainment (English, Maths and preferably Sciences included)
  • Resident in England Seeking full-time employment

Meet Some of Philips Lighting's Employees

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