West Zone Ultrasound Clinical Education Manager (Home Based, Seattle or Portland)
Job TitleWest Zone Ultrasound Clinical Education Manager (Home Based, Seattle or Portland)
The West Zone Ultrasound Clinical Education Manager is responsible for leadership, coaching, support and development of assigned regional Clinical Education Specialist personnel in providing timely priority customer response, efficient and effective problem resolution, timely and quality Clinical Education Plans and clinical education sales. Implements new programs, critical account management, booking forecasts and meets monthly financial objectives.
a) Responsible for all field Clinical Education operations within an assigned geography. Manage and lead assigned personnel. Develop partnership with Zone Sales and Service organizations. Drive customer and employee satisfaction. Manage the Zone CE budget and profitability which includes developing and implementing strategies to drive revenue sales and opportunities. Meet established KPIs.
b) Act as the field representative and provide support to the Technical Training Developers.
c) Partner with Clinical Education Operations Manager to develop and deploy new Clinical Education processes and to drive change that directly involves other organizations besides their own.
Achieve assigned Profit & Loss metrics, primary focal for driving revenue opportunities within zone Manage Zone Clinical Education resources .
Accountable for positive leadership of direct reports to include ongoing direction, coaching, and development.
Implement modality technical training plan. Direct reports include CESs for fulfillment of Zone Operations responsibilities (may be multi-modality responsibility).
Analyze drivers of customer satisfaction.
Develop and execute plans to address customer issues.
Achieve prescribed customer satisfaction KPIs.
Build strong collaborative relationships between the Zone CE staff and the field Sales and Service organizations to drive customer satisfaction and operational efficiencies.
Identify and deploy new Clinical Education business opportunities, positioning education as incremental sales.
Develop and monitor capacity planning.
Execute standard Clinical Education processes for On-Site training.
Drive continuous business process improvements.
Schedule training commitments with the Scheduling Coordinators.
Provide leadership for assigned modality(ies) on a national basis.
Coordinate modality trade show support.
Develop an annual modality technical training plan in conjunction with other Zone Clinical Education Managers, Off-Site counterparts and appropriate BU personnel in order to address routine development and new product introductions.
Represent Clinical Education in the NPI process.
Provide technical applications escalation support on a regional basis for assigned modality. Develop and deploy best practices.
Lead process improvement efforts that span organizational boundaries.
The territory for this job is AK, AZ, CA, CO, HI, ID, MT, NV, NM, OR, UT, WA and WY but Seattle or Portland are the preferred locations. Candidate must reside in a city within their territory that holds the majority of their customer base and be located near a major (non-regional) airport (within 1 hours drive) to be considered.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
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