Trade-In Desk Representative, Philips Healthcare, (Highland Hts., OH.)

Job Title

Trade-In Desk Representative, Philips Healthcare, (Highland Hts., OH.)

Job Description

In this role, you have the opportunity to
A team of 5 Trade-in Desk managers (3 in Best and 2 in Cleveland, OH) and 3 Trade-in managers (2 in Best and 1 in Cleveland. OH). You will be reporting to the Global Director of Trade-in, located in Best. You will be in contact with Philips account managers in North America. They are selling new Philips systems to hospitals. Existing equipment in these hospital needs to be replaced and returned to Philips. In addition you will be communicating with various other companies that buy and sell medical equipment.

You are responsible for

  • Execute the Trade-in Desk operations for North America related to all trade-in of imaging equipment (Philips as well as competitive equipment) in an effective and time sensitive manner.
  • Support account managers, sales back-offices and the RS organization concerning trade-in of medical imaging equipment.
  • Provide excellent service to the sales organization and broker network, including a 48-hour response time and quality offers.
  • Provide cost-effective, problem solving solutions in a timely manner.
  • Coordinate sales of used equipment to brokers.
  • Maintain contacts with sales organization and internal Business Units as well as Philips Finance Organizations.
  • Maintain professional contact with international brokers in Europe and North America about the sales of pre-owned equipment.
  • Follow-up on financial closure of projects.
  • Mediate between the sales organization and brokers in case of issues.
  • Document all relevant information, and continually monitor the status of all used equipment coming back for refurbishment, as well as equipment being purchased by brokers, to ensure proper trade-in values, terms and conditions are enforced.

To succeed in this role, you should have the following skills and experience
  • A bachelor degree in commercial or service business is preferred.
  • Motivated individual with effective verbal and written communication skills (mainly over phone, Skype and email).
  • Experience with order processing preferred
  • Basic knowledge of Medical Imaging products desired
  • Excellent knowledge of MS Office: Word & Excel
  • Work style: Accurate and process driven
  • Very good team-player
In return, we offer you
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.


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