Technical Support Engineer

Job TitleTechnical Support Engineer

Job Description

Your Contribution

As a Technical Support Engineer for Philips IGT-Devices, you will be work in a call center managing client calls and troubleshooting concerns from our customers.

Responsibilities

  • Resolve customer concerns raised during installation, operation maintenance or product applications or compatibility matters
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports as needed
  • Document knowledge in the form of tech notes and article as needed

Specific skillsets required for this role

  • Possess interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities.
  • Ability to respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Document customer information and recurring technical issues to support product quality programs and product development.

Our offer

Here at Philips WE ARE Working Together for a Better Tomorrow:

Philips’ dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people.

Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.

Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy.

Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day.

Call to action

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Ready to start improving lives by putting your personal skills & passions to work?

Apply Today! Find out more info about Philips at www.philips.com/na/careers

Philips is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Contact

In case of difficulties with your job application please send an email to [email protected]


Meet Some of Philips's Employees

Jose V.

Systems Engineer

Jose engineers the specific system level requirements for the Philips Sonicare oral healthcare products. He makes certain the detailed design of each device over-delivers on customer expectations every time.

Damla O.

Sr. Global Consumer Marketing Manager

Damla monitors oral healthcare trends in the global market. She listens to consumer needs and learns about the newest industry technology to fulfill digital demands.


Back to top