Service Order Solutions Support (Audit)

Job Title

Service Order Solutions Support (Audit)

Job Description

In this role, you have the opportunity to
Perform audit, verification, closure and invoicing on service work orders completed by the field service engineers/team. Strive to maximize revenue recognition and maintain integrity of service work order data and documentation. Provide daily internal & external customer support via email and ACD phone line requests.

You are responsible for (but not limited to)

  • Audit service work orders for accuracy and ensure timely accurate revenue recognition and/or service order closure with guidance as needed.
  • Communicate with internal & external customer regarding purchase order and billing accuracy.
  • Perform work order verification and processing in accordance with established policies and procedures with some supervision.
  • Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.
  • Interface with multiple internal departments to maintain the integrity of functional data.
  • May prepare and distribute department reports, such as scan second, uptime, response time, service/site history and pool.
  • Accurately answer, complete and respond to customer requests via the group email box in a professional manner throughout scheduled assigned day with peer and management assistance as needed.
  • Answer inbound calls through the ACD lines in accordance with established metrics while delivering positive customer service.
  • Create and manage Field Approval Requests via designated tool
  • Process and resolve interface issues via the Error Handling Tool in accordance with established policies and procedures.
  • Consistently complete and sign all training documents prior to set due dates.
  • Ensure customer orders meet regulatory procedures and guidelines with some expected auditing errors.
  • Enhance Philips profitability and growth through achieving the department's goals and objectives.
  • Perform other related duties, projects and tasks as assigned.

You are a part of a team
Perform audit, verification, closure and invoicing on service work orders completed by the field service engineers/team. Strive to maximize revenue recognition and maintain integrity of service work order data and documentation. Provide daily internal & external customer support via email and ACD phone line requests.

To succeed in this role, you should have the following skills and experience
  • Two to four years customer service skills (experience in a high-volume call center preferred)
  • One to two years' experience in an administrative position with experience in order processing/order entry or related experience (preferred).
  • Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.
  • Intermediate skills in using PCs and Microsoft Office
  • Ability to handle multiple simultaneous demands and prioritizes work with minimal supervision
  • Good organizational and time management skills
  • Clear and concise oral and written communications skills
  • Strict attention to detail

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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Contact

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