Service Operations Technician

Job TitleService Operations Technician

Job Description

Responsibilities

This is a role for Philip’s small service center in La Mirada, CA. Primary duties here include repair and service on sleep products and O2 concentrators.

  • Provides technical support to customers on operational or maintenance aspects of system equipment.
  • Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures.
  • Determines most cost effective repair/resolution to minimize customer downtime.
  • Prepares reports for analysis of product failure trends and service ability issues. Is a skilled worker with a number of coordinating tasks.
  • Gives support in field service process renewal.
  • Ensure assignments are carried out in a professional way according to quality requirements and are finished in time

We are looking for:

  • Associates degree in Electronics
  • A background in repair
  • Good communication abilities to speak with customers
  • Able to follow service manuals

Contact

In case of difficulties with your job application please send an email to [email protected]


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