Service Operations Planner

Job TitleService Operations Planner

Job Description

Your challenge

The biggest challenge for planning in the service environment is balancing our Global Ultrasound Service inventory investment with customer service targets in an end to end planning environment. This position will be responsible to ensure customer satisfaction by maintaining material availability and optimizing inventory to meet global targets. Responsibilities include:

  • Planning material to support repair shop and field service requirements.
  • Expediting new buys and repairs with external and internal suppliers.
  • Analyzing inventory requirements and disposition of excess and obsolete material.
  • Lifecycle related analysis including last time buys, total lifecycle cost, and repair decisions.
  • Analysis of failure rates, historical or projected, to forecast demand and inventory requirements through all phases of product support.

Service Operations is the global provider of Ultrasound spare parts. We repair, upgrade and test an average of 8,000 PCBs and OEMs per month in direct support of Field Service Engineers, Bio-Meds and customers. The Planning group is a high performance, self-starting work team who has contributed significantly to our #1 IMV status 21 years running.

Your team

Service Operation’s motto is “It’s not a part, it’s a patient”, showing the true impact our day to day work has on our customers and the patients they serve.

Each day offers new challenges and the opportunity to contribute creative solutions. This position offers the opportunity to interact within multiple levels of the organization and with many disciplines. There are many opportunities for process improvement as we focus on becoming a Lean organization. We are focused on how we can save Philips money while providing excellent customer service over the full lifecycle of a product.

Our offer

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.

We are looking for

  • ERP/MRP experience
  • Minimum 5+ years related experience
  • Bachelor’s degree preferred
  • SAP experience
  • Proficient in Microsoft Excel, Power Point, Word, and Access

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Ready to start improving lives by putting your personal skills & passions to work? Apply Today!

Find out more info about Philips at

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.



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