Service and Repair Coordinator
Job TitleService and Repair Coordinator
Service and Repair Coordinator/Sourcing Specialist Parts -
In this role, you have the opportunity to
Be part of an growing team focused on innovation and success. We look for individuals with excellent communication and relationship management skills. At Philips, we're solution oriented and strive to raise our level of service continuously.
You are responsible for
Respond to customer service parts and purchased services requests called into the center which could be received by SAP workflow, MV Parts email box, and via phone. Maintain effective communications with customers, managers, and vendors throughout parts events. Procure appropriate parts and approvals efficiently in order to resolve service parts issues in a timely manner. Issue purchase orders following established processes. Understand, review, and manage your personal performance metrics to maintain acceptable productivity. Communicate and follow up on parts delivery and keep appropriate personnel informed on all delivery. Escalate parts issues to the manager when necessary, maintain customer and vendor relations with a high degree of customer satisfaction. Manage customer service activity as required by contract.
- Vendor management
- Strategic materials sourcing
- Develop relationships with vendors
- Issue Purchase Orders
- Work closely with field and vendors on disputes
- Seek field approvals per established processes
- Review and drive weekly achievement metrics
You are a part of
A high energy environment consistently focused on customer experience and continuous improvement. We work closely as a team, and success in this role will open ample opportunity in diverse environments.
To succeed in this role, you should have the following skills and experience
- Has a strong working knowledge of Microsoft products with the ability to insure department readiness for FDA, internal audits and ICS compliance.
- Independent operator who can make decisions that meet the departmental goals and intent without constant supervision.
- Handles multiple conflicting business problems simultaneously under time constraints.
- Strong interpersonal and communication skills.
- Bachelor's Degree in Business, or equivalent work experience
- Experience using SAP
- Excellent verbal and written communications skills
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we're used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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Meet Some of Philips's Employees
Jose engineers the specific system level requirements for the Philips Sonicare oral healthcare products. He makes certain the detailed design of each device over-delivers on customer expectations every time.
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