Senior Order Management Officer

Job TitleSenior Order Management Officer

Job Description

You are responsible for

  • Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time.
  • Place purchase orders (PO) to suppliers, communicate delivery dates and check if goods are shipped and delivered on time.
  • Ensuring ICS (Internal Control Standards), SOX (Sarbanes Oxley legislation) and export control compliance.
  • Archiving Sales Documents files related to customers and countries according to local legislation.
  • Pro-active communication to (internal) customers in a clear and customer centric way.
  • Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims by using assigned tools.
  • Supporting the return order processes: contact supplier for authorization confirmation, inform customer of return process, book return order and align all details between customer and factory on return.
  • Inform and follow-up with Finance concerning credit holds that are blocking shipment and/or PO's.
  • Supporting Supply Chain processes from a logistic and documentation point of view (e.g. Sales on shipment, Direct deliveries).
  • Actively support the implementation of continuous improvement, eg LEAN tools such as Kaizens/A3.

To succeed in this role, you should have the following skills and experience

  • Degree in Supply Chain or Logistics or equivalent.
  • Possess at least 3 years of relevant work experience.
  • Good communication and interpersonal skills.
  • Team player.
  • Knowledge of SAP is preferred.

In return, we offer you

Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


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