Senior Collections Specialist - Personal Health

Job TitleSenior Collections Specialist – Personal Health

Job Description

Your Challenge:

We challenge you to take an active role in our team of Collections Specialists who will be responsible for cash collections with a defined group of major/key customer accounts, at Philips’ Personal Health North America by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

Your Responsibilities:

  • Manage an active customer base of key accounts, with a portfolio size of $10 – $30 million dollars.
  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.
  • Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.
  • Accountable for reporting any disputed/short paid invoices, identifying root cause, and collaborating with various internal departments to expedite resolution/payment.
  • Escalate major collection issues with Management that may require special attention/support.
  • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion.
  • Support and develop accounts receivable lean process improvements.
  • Prepare proposals for agency placement and write off to bad debt.

Your Team:

Reporting to our Regional Organizations, our country organizations support Philips’ Product Divisions and businesses at a local level. It is a varied role with the primary goal of ensuring the alignment and smooth-running of the core accounting processes for Philips largest North American location. This role is part of the Philips Accounting Operations (AcctOps). We focus on customers’ needs by delivering excellent quality products and experiences.

Our Offer:

We are offering an opportunity to be part of a team of professional collectors to work in a growth and development culture.

We are looking for:

  • A professional candidate with a strong collections background in business to business collections with a customer service/retention mindset.
  • A minimum of 5 years of experience working with a multimillion dollar portfolio.
  • Experience in working with collection software (GetPaid, Value+, Aceva) a plus, not required.
  • SAP or similar ERP accounting application experience preferred.
  • Knowledge or experience working with Excel specifically (Vlookup and pivot tables)
  • Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.
  • Experience within the healthcare or medical manufacturing industry and the changes to regulation over the last 5-7 years is beneficial.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.


In case of difficulties with your job application please send an email to [email protected]

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