Product Support Engineer (m/f)
Job TitleProduct Support Engineer (m/f)
Philips Medizin Systeme Böblingen with its 700 employees develops and produces patient monitoring systems for a worldwide market. Our solutions are used in emergency and intensive care, pregnancy and neonatal monitoring, as well as in the OR, for anaesthesia and in the General Ward. With several hundred thousand monitors installed worldwide, Philips is market leader in this area.
The Product Support Engineer develops and implements the product technical support strategy and controls the product support process. The incumbent contributes to the product design process to ensure its supportability and is responsible for the provision of training and back-up technical support. Product Support Engineers have a major impact through the quality of the service provided to others (technical and professional) and through their service and customer orientation skills.
The specific job includes responsibility for networking - (both wireless and wired), infrastructure- and interoperability solutions.
The team consists of currently 13 Product Support Engineers who are supporting the complete Product Portfolio of the Philips Patient Monitoring Solution. The team with different experts works together with a clear customer focus.
Working in the medical industry brings much fulfilment, as well as unique challenges. As part of our HealthTech division, you will be responsible for successfully dealing with internal and external customers as well as develop and implement the product support strategy. A person who is excited by new challenges, has strong technical competencies, and demonstrates resilience is most likely to succeed in these challenging, situations. However, by taking pride in all you do and inspiring others around you to prioritize as Product Support Engineer above all else, you'll be contributing to a higher Quality of life for billions and helping Philips deliver innovation that matters.
What we are looking for
- Degree in Electronics / Network Engineering or equivalent
- Technical knowledge of wireless and wired network implementations and troubleshooting
(CCNA, CCNP, CWNA, CWTS certification or equivalent preferred)
- Interpersonal skills with global teams and customers
- Willingness for moderately frequent international travel
- Infrastructure and interfacing knowledge (VMWare, SQL Server, HL7)
- Biomedical background including regulatory environment
- Demonstrated written and verbal communication skills
- Customer facing support experience
- Fluent in English and German
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