Order Specialist Manager

Job Title

Order Specialist Manager

Job Description

Imaging Order Specialist Manager

In this role, you have the opportunity to

This positions primary responsibility is to manage the processing of sales orders in conjunction with our internal project managers, factories and logistics service providers to meet customer requirements related to delivery, installation and invoicing our customers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The key areas of responsibility and requirements of this position are representative of the knowledge, skill, and/or ability required.

Be the first to help start up our brand new location in Nashville and join the Commercial Operations team.

You are responsible for (but not limited to)

  • Responsible for leading team in order integrity and timely communication with internal and external customers to resolve any order date alignment issues. Below are some of the main job functions:
  • Ensures that a customer order detail changes, per the Project Manager, are updated timely in our SAP/ERP/other reporting systems.
  • Reviews Purchase Orders placed for all products are aligned for delivery.
  • Monitor backorder and change order items through completion.
  • Actively lead team and participates in Philips Lean culture to help drive efficiencies.
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
  • Effectively sets priorities in order to meet commitments and established departmental goals.
  • Analyzes data and prepare monthly departmental reports
  • Drives inventory and deferred revenue reduction objectives to ensure team is consistently engaged.
  • Ensures timely processing of returns and damaged product queues.
  • Complies with Quality Standards and Philips' standards of business conduct.
  • Supplies support and information to other departments within the Customer Fulfillment Center.
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
  • Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
  • Completes all required and/or assigned training courses within required/established departmental time frames.
  • Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
  • Administers audits and completes ICS controls as required.
  • Other duties and requirements as required

You are a part of
Governor Bill Haslam recently announced that Philips will be bringing about 800 new jobs to Tennessee . Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.

To succeed in this role, you should have the following skills and experience
  • Bachelor's degree or equivalent combination of education and or relevant business experience preferred
  • 5+ years of Supply Chain related business or administration experience is preferred
  • 5+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
  • Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
  • Ability to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
  • Comfortable working in a fast-paced, deadline driven collaborative team environment.
  • Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
  • Experience in process improvement methodology a plus, such as Kaizen, Lean or Six Sigma
  • Complies with Philips' quality standards, business conduct, and all established processes are followed


In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training. Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to the Greater Nashville area.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223 , option 5, for assistance.

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Contact

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