IT Business Partner - SRC Global Commercial

Job TitleIT Business Partner – SRC Global Commercial

Job Description

Your Challenge


The IT Business Partner in this role provides strategic services to support the requirements of the business partner leaders, including Process compliance, Process improvement, Application convergence and Continuous communication. This role will also actively support the overall transition plans to migration from the current applications to the PIL solutions.

The IT Business Partner plays a crucial role in change requests as well as projects in supporting key users of the different business entities. The following are some of the daily change request activities this role will participate in:

  • Support the creation of user requirements and business cases from a business specific perspective
  • User acceptance testing
  • Deployment and change management
  • Training of end-users
  • Assist in clarifying and resolving support issues

Process Focus

The IT Business Partner focuses on one or more processes for a specific business entity or specific site. This role provides IT Business Specialist services to all Sleep and Respiratory Care Units with a focus on the following Process Areas:

  • Customer Master
  • Pre-Sales Processing – including Pricing compliance processes
  • Foreign Trade Processing
  • Sales Order Processing
  • Billing / Invoicing
  • Notification / Return Processing
  • Pricing
  • Pick, Pack, Ship
  • Warehouse Management/Inventory Management

Service Management

Key Areas of Responsibility

  • In charge of business specific IT demand (changes & projects), aligned with global strategy (User Requirement Specification, Acceptance, Deployment, Training)
  • Assist in the deployment of global changes and projects (Participate, Deployment, Training, Management of business participation and change)
  • Advise business in and monitor compliance of optimal use of IT tools and process improvements
  • In charge for advising on ongoing training user community and representing towards services
  • Assist Key Users in clarifying support issues. Monitor to ensure timely and appropriate closure
  • Identify improvement opportunities in the local use of IT; deliver on approved programs of improvement.
  • Validate that a consistent inventory of the local application landscapes is maintained in Applications Taxonomy
  • Drive Application Convergence for the related functional area

Role Overview

  • Manage Change Requests and small projects together with central IT Applications organization towards execution
  • Assist in deployment of changes and projects on behalf of the business
  • Contribute to Operational reviews (cost management, KPI’s)
  • Support alignment of business for projects
  • Conduct business change management activities
  • Cooperate with business personnel on daily basis
  • Enhance the usage of existing tools
  • Identify best practices
  • Identify and coordinate training needs

Location and Travel

This position is based in Murrysville, PA, USA with travel up to 25%

Education and Credentials

  • BS in Computer Systems, Engineering, or Business required
  • MBA or MS degree a plus

Work Experience

  • Multiple years of work experience and full successful project lifecycle implementations in SAP 4.7 or greater
  • Demonstrated ability to manage projects to successful completion and to perform in depth systems analysis to enhance and support the installed base of software and processes
  • Proven ability to understand and use information technology to satisfy business requirements
  • Knowledge of FDA quality system requirements for medical devices in the manufacturing environment a plus

Information Systems Experience

  • A high level of computer literacy in standard desktop packages (i.e. Microsoft Office, SharePoint) required
  • Knowledge of SAP MM, SD, WM, SM required
  • Knowledge of SAP QM, PP, FI, CO a plus
  • Knowledge of Esker, Clipper Ship a plus
  • Loftware, PDMLink a plus

Our offer

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.

Ready to start improving lives by putting your personal skills & passions to work?

Apply Today!

Find out more info about Philips at

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.


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