Ingeniero de Campo (México)
Job TitleIngeniero de Campo (México)
The purpose of the Field Service /support Engineer job family is to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value.
This family is technical in nature, with strong customer focus, and works collaboratively with the wider organization to provide exceptional service to our customers.
Technical capabilities range from product malfunctions, proactive, predictive, upgrades and installations, and can be provided at customer location or remotely or via accessing Philips Remote Service channels.
The Field Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the Customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
Solutions are provided by using Remote\Onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and
diagnosis before the onsite visit.
Handles complaints (safety & non safety related) & Escalations to ensure accurate and timely
analysis, registration and action.
Seek Lead generation for sales or value added Service Opportunities, where we can support our customers further to deliver value.
If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. In case of technical difficulties, please send an email to [email protected]
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)
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