Head of Market Q&R - Benelux

Job TitleHead of Market Q&R - Benelux

Job Description

Your challenge

As the incumbent of this Quality & Regulatory (Q&R) role within Philips, your challenge will be to guide and support Business Groups, Markets and enabling functions to always do the right thing. This involves being a confident advisor on approval, regulatory compliance and quality management related topics, in order to achieve timely releases of innovative products that deliver high quality and outstanding reliability to the lives they will improve. This role will report to the Head of Quality & Regulatory Markets.


Working in the medical industry brings much fulfillment, as well as unique challenges. As part of our HealthTech – focused company, you will be responsible for successfully dealing with and managing Philips relationships with regulatory agencies such as the EU Notified Bodies, DEKRA and TUV, and the Dutch Competent Authority.

Key areas of responsibilities (KARS) for this role include:

Lead and manage Q&R activities in the Benelux market. This includes responsibilities for Post-Market Surveillance (PMS), Regulatory Affairs and the Quality Management System.

Responsible for processing and administration of Customer Feedback & Complaints, Safety reporting, Medical Vigilance Reporting, coordination of FSN/FCO and interactions with local government agencies.

Quality Management Systems oversight, including deployment, Auditing, managing Corrective & Preventive actions (CAPA) and for the promotion of quality awareness.

Continuously measure, analyze and improve the performance of quality related KPIs in order drive business performance.

Your team

As a result of Philips renewed commitment to Quality, it has recently restructured its organization to ensure you and your department have clear interfaces with Philips Business Group and Market leadership, and can harness the expertise of five Centers of Excellence (COEs). These 5 COEs specialize in the following capabilities: Regulatory & Clinical Affairs, Supplier Quality, Quality Management System, Quality Assurance & Engineering, and Compliance & Audit. As part of this new structure, you are empowered to use your voice and expertise to have a positive impact on your team, our business, and health technologies that will improve the health, well-being and care for people.

We are looking for

A person who is excited by the unique professional challenges that our Quality Transformation presents, has strong technical competencies, and demonstrates resilience challenging, often demanding situations. We are looking for a perfectionist- a fixer who continuously strives for excellence as a way of life; not just as a job. We're looking for someone who can inspire others to adopt this mentality of prioritizing quality above all else in a relentless pursuit to improve the quality of life billions for the billions of people Philips brand touches each year.

Specific skill requirements for this role include:

Bachelor Degree (Life Science, Pharmaceutical, Medical Engineering, or similar technical discipline). Advanced degree preferred in technical or clinical field.

Management and strong leadership skills in a challenging working environment.

In depth knowledge of key requirements for Post Market Surveillance and experience interfacing with regulatory bodies/health ministries.

Experience with managing product approval process in applicable markets and respective countries.

Must have strong knowledge of ISO 13485, 9001, and 14971 (Risk management).

Ability to resolve complex issues in creative and effective ways and to introduce new

Strong interpersonal and communication skills at all levels in the organization

Our offer

This role comes with a competitive compensation offering and a generous holiday / vacation offering, but that's not all. Quality is right on the top of Philips leadership agenda and that means you have the unique opportunity to come in and have a recognized voice to drive and witness exciting, transformational changes. You will be empowered to drive high quality, ground breaking innovations with a globally recognized, premium brand behind you. And when you are successful in this role's mission, you will have an array of diverse career options open to you – across different functional areas, product lines, business groups and/or geographies. That is a commitment Philips Quality Leadership team has made and stands by.


In case of difficulties with your job application please send an email to [email protected]

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