Field Service Engineer PCMS (Health Tech) Cape Town

Job TitleField Service Engineer PCMS (Health Tech) Cape Town

Job Description

Your challenge

Maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.

Your responsibilities

Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH.

Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

Perform corrective maintenance, supported when necessary by tier-2 support helpdesk

Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

Be aware of customer needs and potential commercial leads through customer visits and provide feedback and recommendations to the management, relevant people within the organization

Use company property with care to ensure optimal results with minimal operational costs

Keep abreast of new technologies likely to affect PH range of products

Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behaviour in accordance with PH policy and targets

Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) service manuals and relevant PH quality standard policies

Responsible for completeness and accuracy of service records with particular attention to test & inspection results

Responsible for adopting appropriate ESD control while servicing PH equipment

Responsible for using appropriate electronic measurement equipment in calibration controlled cycle

Responsible for reporting identified device safety issues according to applicable PH quality standard policy

Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner


Order spare parts

Execute service activities when product certified

Initiate quote generation

Initiate new and changes in Installed Base data

Key Measures

Consignment stock days

Jobs / FSE day

Continuous Quality Customer Satisfaction (CQCS)

Service Order Closure (Days)

We are looking

Matric / Grade 12 or SAQA accredited Equivalent

National Diploma in Electrical Engineering / Computer Systems Engineer

3 – 5 years’ experience in maintenance and troubleshooting of technical complex systems

IT knowledge, strong networking capability

Cisco router certification would be an advantage

Fluent in English, verbal and written in addition to local language

Experience in performing Corrective Maintenance and Planned Maintenance on PCMS

Our Offer

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programmes.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalisation prior to the 27 April 1994.


In case of difficulties with your job application please send an email to [email protected]

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