Field Service Engineer, Multi-vendor Imaging Systems

Job TitleField Service Engineer, Multi-vendor Imaging Systems

Job Description

We challenge you to join Philips Healthcare as a Field Service Engineer- Imaging Systems where you will WOW our customers by using your strong technical skills in providing the best in class customer service!

Philips is seeking a field service engineer to support their Imaging Systems business in Northern New Jersey/Southern New York area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.

CUSTOMER SATISFACTION: Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel. Maintaining customer satisfaction is the primary goal. Therefore, the engineer must demonstrate ownership in difficult circumstances and show a sense of urgency about getting results prioritized by Service Management or the customer. As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person (applications, sales, etc.). Provides a positive cohesive company image when discussing the company, products, etc. with the customer. Establishes credibility and trust. Able to function as primary service engineer at non‐luminary accounts. Ensures customer satisfaction while meeting business objectives. Focuses on fixing the customer as well as the equipment. Sets realistic customer expectations. Interfaces primarily with Chief Tech and Rad Administrator on routine issues.

TEAMWORK: Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying needs and requirements of the customer and the business. Implements best practices. Actively participates as a member of one or more regional empowered work teams. Puts the team ahead of individual needs and displays a positive attitude. Actively supports areas of empowerment and continuously improves the team processes. Works on areas improving customer satisfaction and company profitability. Keeps commitments ‐ does not “pass the buck”. Open to and embraces change.

COMPLIANCE: Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations. Adheres to established quality requirements, (FDA ‐ ISO9000), and safety requirements (electrical & radiation safety, safe lifting practices, etc.). Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, RMA’s A/R’s, customer purchase orders, equipment, company vehicle, business expenditures, etc. Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service tickets, expense reports, FCOs, preventative maintenance, and other related paperwork.

TECHNICAL: Able to perform as a primary service engineer for at least one entire modality at nonluminary accounts. May be assigned duties in multiple modalities. Maintains knowledge of technical advances current industry trends. Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.

PROBLEM SOLVING: Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables. Applies his/her technical training and resources to effectively solve problems. Ensures follow‐up on on‐going issues. Demonstrates troubleshooting capability to the component level and able to explain the status of the repair to the customer, if needed.

Education Required:

  • BSEE / BSEET preferred, or two year formal education combined with appropriate high tech related experience.

Candidate Profile:

  • Solid experience in DXR and iXR, additional imaging experience preferable. May support other products as well.
  • Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.
  • Experience / Knowledge of telecommunication systems.
  • Must possess fundamentals of Dicom & Networking.
  • Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.
  • PC competency.
  • Proficient in alternative methods in call debrief

Physical Demands and Work Environment:

  • May be required to be available 24 × 7 via phone or pager, required to rotate in an on‐call status.
  • Must possess a valid driver’s license and good driving record.
  • Travel up to 50% to the customer site, zone office or identified locations for meetings, training and business needs outside the Zone.

o Average driving is 1 to 4 hours daily.

o Carries or pulls up to 40 lbs. of test equipment.

o Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).

o Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.

o May work from ladders or scaffolding, on occasion.

o Potential exposure to hazardous physical, chemical, and biological agents.

This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

Do you want the opportunity to take your career to the next level in a global organization backed by a stable 120 year legacy of innovation? Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the [email protected] program, tuition reimbursement and/or mentor relationships.

Take the next step in your career and apply online. FSE – Imaging Systems Job ID: 222731. Philips Careers Website

Not yet ready to apply? That’s okay! Learn more about us by joining our Talent Network on LinkedIn or following us on Twitter at @PhilipsJobsNA.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.



In case of difficulties with your job application please send an email to [email protected]

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