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Philips

Field Service Engineer CCNA

Job TitleField Service Engineer CCNA

Job Description

We welcome you to join Philips Healthcare as a Field Service Engineer- CCNA where you will WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Responsibilities:

The PCMS business serves the healthcare community through efficient management of capital medical equipment installations in various critical care and surgical areas.

  • Install, service, and test complex IT networks following stringent real time patient data requirements.
  • Troubleshoot complex network issues to ensure acceptable Quality of Service.
  • Install complex, multi-phase systems composed of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments across the geography.
  • Provide technical review of system configurations to ensure viability of system performance.
  • Lead and direct a diverse team of internal and external resources.
  • Own the customer experience through the life cycle of customer systems from installation through end-of-support.
  • Grow the PCMS business in the assigned geography within the scope of both equipment and service revenue and contract revenue.
  • Work within a dynamic customer care team with clinical, sales, and service partners to support the business activities at the highest level.

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Your Team

This particular position will work within the Patient Monitoring/Cardiac Care Services organization. This division of Philips Healthcare specializes in the installation and service of patient monitoring devices, networks, and telemetry systems. As hospital environments become more integrated the service organization is looking to expand its ability to install and service complex networks as well and consult with customers on high end integrations.

Our Offer

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we're used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Candidate Qualifications

  • BS Electrical Engineering/Computer Science/Biomed disciplines with at least 3 years' experience or AS Electrical Engineering/Computer Science/Biomed disciplines with 5 years' experience in Healthcare / IT Technologies.
  • CCNA certification required
  • Microsoft and other certifications are desirable (MCTS, MCITP, VM WARE)
  • Extensive knowledge of Patient Monitoring systems.
  • Influence internal and external resources to a stated objective without formal authority.
  • Deliver required results with high levels of customer satisfaction, both internal external.
  • Previous experience working in a hospital environment.

Do you want the opportunity to take your career to the next level in a global organization backed by a stable 120 year legacy of innovation? Here, you'll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Contact

If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. In case of technical difficulties, please send an email to careersite@philips.com.

(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

Job ID: 0e0bff18fc273339396981886505bb0d
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • LGBTQ+ founded/led
    • Veteran founded/led

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