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Philips

Field Service Engineer 2, Diagnostic Imaging, Minneapolis MN

Rochester, MN

Job Title

Field Service Engineer 2, Diagnostic Imaging, Minneapolis MN

Job Description

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In this role, you have the opportunity to

Support Philips Imaging Systems business in the Minneapolis, MN area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements.

You are responsible for (but not limited to)

• Work to learn, and establish rapport with customers.
• Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.

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• Demonstrate a sense of urgency to identify and assist in identification and resolution of customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Begins to gain understanding of customer's business and competitive environment.
• Generate revenue growth by offering solutions aligned with service portfolio.
Teamwork
• Adopts best practices.
• Proactively schedules activities & makes him/herself available to assist others.
• Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Actively participates as a member of regional work team.
Compliance
• Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.
• Manages company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Performs all administrative duties within established Philips and regulatory time frames including time-sheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
Technical
• Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
• Assist in service call process and progress to the ability to resolve customer issues independently.
• Assist in the completion of PMs and FCOs and progress to successfully completing all related tasks independently.
• Assist in the diagnosis and resolution of electronic, network, and mechanical problems with minimal assistance.
• Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

To succeed in this role, you should have the following skills and experience

  • Associate Degree in electronics or equivalent combination of education and experience in the electronics industry, preferably in a field service environment.
  • BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience
  • 3 or more years of experience servicing electronic and/or biomedical equipment required; healthcare field service environment is preferred.
  • 3 or more years of experience working with imaging systems and/or multi-vendor is a plus; Cardiovascular - IGT/ X-ray and Nuclear medicine experience is preferred, Core Philips and/or Multi-vendor trained.
  • Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
  • Assist in the completion of PMs and FCOs and progress to successfully completing all related tasks independently and diagnose and resolve any electronic, network, and mechanical problems with minimal assistance
  • Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred.
  • Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.
  • Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
  • Ability to read and interpret schematics and site drawings with minimal assistance
  • Have and maintain a valid driver's license.
  • This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
Physical Demands and Work Environment:
  • May be required to be available 24 x 7 via phone or pager, required to rotate in an on-call status.
  • Must possess a valid driver's license.
  • Travel up to 50% to the customer site, zone office or identified locations for meetings, training and business needs outside the Zone.
  • Average driving is 1 to 4 hours daily.
  • Carries or pulls up to 40 lbs. of test equipment.
  • Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).
  • Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
  • May work from ladders or scaffolding, on occasion.
  • Potential exposure to hazardous physical, chemical, and biological agents.
  • This position will require you to meet all customer specific mandates such as vaccinations and or screening

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Minneapolis, MN

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video . To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran

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Contact

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If you have any other questions regarding the recruitment process please refer to our FAQs . In case of technical difficulties with the website, please send an email to careersite@philips.com .
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox . Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

Job ID: Philips-PHILUS365037ENNA
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • LGBTQ+ founded/led
    • Veteran founded/led

Company Videos

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