Field Service Engineer 1

Job Title

Field Service Engineer 1

Job Description

Field Service Engineer 1

In this role, you have the opportunity to

Install and repair cutting-edge technology that directly impacts a patients well-being as part of Philips' Patient Monitoring business.

You are responsible for (but not limited to)

  • Install, service, and test complex IT networks following stringent real time patient data requirements.
  • Troubleshoot complex network issues to ensure acceptable Quality of Service.
  • Install complex, multi-phase systems composed of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments across the geography.
  • Provide technical review of system configurations to ensure viability of system performance.
  • Lead and direct a diverse team of internal and external resources.
  • Own the customer experience through the life cycle of customer systems from installation through end-of-support.
  • Grow the PCMS business in the assigned geography within the scope of both equipment and service revenue and contract revenue.
  • Work within a dynamic customer care team with clinical, sales, and service partners to support the business activities at the highest level

You are a part of a team

That provides technical support to customers on operational or maintenance aspects of patient-monitoring system equipment

To succeed in this role, you should have the following skills and experience

  • Must have acquired CCNA certification
  • 1 plus years' experience with IT solutions and corrective maintenance
  • Strong written and oral communication skills
  • Strong customer service acumen with prior experience interacting with customers
  • Must be willing to work in clinical/hospital environment and conform to customer site reuirements.

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Springfield, Massachusetts

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.



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