Customer Service - Personal Response Associate

Job Title

Customer Service - Personal Response Associate

Job Description

In this role,
You will be answering emergency calls for Philips Lifeline from subscribers across the U.S. We are looking for people who are interested in working together for a better tomorrow and helping others.

Schedule ; 6:00am - 2:30pm on Mon, Tue, Thu, Sat and Sun.

You are responsible for

  • Answer incoming calls/signals from subscribers who may be elderly or medically at risk individuals; coordinate timely and appropriate assistance according to established protocols and procedures.
  • Identify and determine the type of help/assistance needed and dispatch appropriate help by making outbound calls to responders according to established protocols
  • Enter accurate subscriber information into the database

You are a part of
Philips Lifeline is a 24/7 environment and the Response Center consists of many people taking calls from subscribers across the country. Some calls are emergency in nature while others may include subscribers testing their equipment or needing non-emergency assistance.
We deliver a caring and compassionate message to our subscribers while being patient, efficient and effective with each response.

Philips Lifeline Response Center is based in Framingham, MA.

To succeed in this role, you should have the following skills and experience
  • HS or GED required
  • Previous customer service skills on the phone preferred
  • • Previous experience within call center a plus
  • Ability to handle emergency calls following protocols and policies
  • Must have basic MS word and computers skills, ability to maneuver from screen to screen
  • • Enjoy speaking with elderly or seniors

In return, we offer you
The opportunity to work within a world-class customer service department providing a service that can save lives. You will also be eligible for benefits the first day you start work at Philips Lifeline.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.


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