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Philips

CCNA Technical Consultant 3 SFO, San Jose, Sacramento area

San Francisco, CA / Remote

Job Title
CCNA Technical Consultant 3 SFO, San Jose, Sacramento area

Job Description

As our Technical Consultant 3 the in SFO Bay area, you will be traveling to San Francisco, Sacrament and San Jose area hospitals/customer sites to support installs, networking issues (CCNA required) and drive excellent customer service.

You are responsible for

  • Establishing positive customer experiences and relationships, while actively supporting implementation service strategies of patient monitoring equipment, to achieve customer loyalty.
  • Managing customer relationships and effectively partnering with peers and regional sales counterparts.
  • Supporting the transition from break fix operating model to customer solution focused operating model (account management), while keeping customers and other stakeholders informed throughout the implementation.
  • Improving operational performance and compliance individually and across CCT and supporting change initiatives to improve efficiencies, productivity, and the execution of business commitments.
  • Supporting financial performance results within CCT including service revenue and equipment revenue.
  • Collaboratively developing territory strategy to drive growth and productivity with the highest level of integrity.
  • Working cross functionally to manage risks and identify growth opportunities (e.g. install base, VAS, Multi-Vendor, PCMS, US, IS) and leverages CCTs to support the growth.
  • Taking initiative to continuously develop technical and professional skills commensurate with business strategy and applicable emerging technologies.
  • Contributing to the overall success of PCMS Services by supporting decisions, aligning strategies, and crossing boundaries to remove roadblocks for the attainment of team goals and objectives.
  • Participates in fostering teamwork with local sales and clinical team.
  • Demonstrates the ability to hold a crucial conversation, might involve manager.
  • Eligible candidates need to live within the territory or within commuting distance to the San Jose/Sacramento/South Bay area.
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The Philips Connected Care - Hospital Patient Monitoring (HPM) business. This division of Philips specializes in the installation and service of patient monitoring devices, networks, and telemetry systems to avoid and reduce complications and improve the care delivery process across the entire hospital. As hospital environments become more integrated, the service organization is looking to expand its ability to install and service complex networks, as well as consult with customers on high-end integrations.

To succeed in this role, you'll need a customer-first attitude and the following
  • Bachelor's in computer science, electronics, biomedical (or similar discipline) or 6+ years of relatable network troubleshooting experience in the healthcare, IT or electronics industry
  • Cisco Certified Network Associate (CCNA) certification or ability to obtain within 4 months of starting required
  • Experience with medical devices such as patient monitoring, telemetry units, ventilators, and defibrillators (highly preferred)
  • Working knowledge and/or ability to apply:
    • mechanical devices, network tools, and test equipment (i.e. digital multimeters, etc.)
    • electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality
    • electronic, mechanical, and networking theory to install, diagnose, and repair equipment
  • Experience and knowledge of telecommunication systems (a plus)
  • Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Additional information:
  • Job operates in the hospital/medical environment and remotely; potential exposure to hazardous physical, chemical, and biological agents and will require you to meet all customer specific mandates such as vaccinations and or screening tests.
  • Average driving is 1-4 hours daily and may exceed 50% at times. Overnight stays and travel by air or train may be required.
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
In return, we offer you

The opportunity to benefit from the team's growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a "One Team" culture, you'll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips , read stories from our employee blog , find information about our recruitment process and answers to some frequently asked questions .

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees may request a reasonable accommodation. f you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance. Montana employees are currently excluded from this requirement at this time.

#ServiceD

#LI-Remote

#Indeed

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Client-provided location(s): San Francisco, CA, USA; Sacramento, CA, USA; San Jose, CA, USA
Job ID: Philips-493676
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • LGBTQ+ founded/led
    • Veteran founded/led

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