Business Development Manager - Managed Services

Job TitleBusiness Development Manager – Managed Services

Job Description

Your challenge

Philips is focused on improving people’s lives through meaningful innovation. Our aim is to improve the lives of 3 billion people a year by 2025. We are undergoing an exciting transformation globally from a consumer and healthcare business into a leader in the Health & Technology space. We now have an exciting opportunity for a Business Development Manager – Managed Services.

The need for alternative and complex solutions in the healthcare market is increasing rapidly and Philips Managed Services is at the forefront of this innovation. This role is to identify, develop and bring to life new business opportunities. Building on existing and new customer relationships to ensure Philips is the number one provider of Managed Services within the Healthcare industry. The BDM is expected to operate and interface at Procurement, Hospital Directorate and Executive level executing relationship capabilities to drive business growth.

Your Responsibilities

  • Lead cross-functional teams to develop Managed Service business.
  • Work with the Business Manager to develop and deliver new business models against strategy.
  • Develop and maintain opportunity funnel, working closely with Strategic Marketing support and the District sales teams
  • Determine customer needs and insights first hand, by working closely with the Districts and their customers.
  • Develop bid solutions in line with customer needs, mitigate organisational risks and maximise strategic benefits
  • Build customer relationship in readiness to engage in longer term plans; advisory, consulting capacity. Be seen as a trusted advisor to the customer.
  • Negotiate and generate agreements with customers utilising market knowledge to maximise leverage.
  • Utilise skills in acquiring deep knowledge and understanding of the customers organisation and wider healthcare ecosystem to build and influence the customers choice for Philips portfolio over our competitors
  • Collaboration with internal and external stakeholders to leverage opportunities
  • Exhibit leadership skills to drive projects through to successful completion
  • Prepare professional bid documents for contract based bids and capture learnings for the preparation of future pro-active propositions.
  • Design, implement and maintain appropriate processes for managed contracts.
  • Test propositions for market & customer fit as well as sustainable delivery. Review results against expected business outcome.
  • Support fellow team members in defining and achieving strategic goals and in winning prioritised projects.
  • Prepare and implement training and communication plans for the MS business.

Your team

You will be positioned within the Managed Service team, part of the Healthcare Informatics Solutions and Service (HISS) business with specific responsibility for the Managed Services in the South of the UK and supporting other regions as required including Ireland. Reporting to the Managed Services Business Manager, the team comprises business development managers, bid mangers and operations managers who manage existing contracts.

You will work closely with supporting functions in Finance, procurement, customer services and Modality business units as well as the District teams. You will coordinate where necessary with the Integrated Solutions Centre based centrally in Eindhoven.

The HISS team comprises Consultants and Modality Sales specialists for the HISS product, software and services portfolio.

This position will be based in the field and from home. We are looking for candidates based in the South of England (travel outside of this area will be expected)

Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • A competitive base salary plus a high performance related bonus.
  • Access to private healthcare insurance
  • Company car
  • Holiday allowance of 25 days a year from the start (plus bank holidays)
  • Learning and Development opportunities through our Philips University
  • Family friendly policies which offer enhanced maternity and paternity schemes
  • The Philips Employee Shop allows employees to buy Philips products at discounted prices
  • Subsidised Café promoting healthy eating and wellbeing at the Guildford site
  • Social Events – a dedicated Sports & Social committee with members in Guildford and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports Park.

We are looking for

Must have:

  • Degree level education or equivalent
  • Proven track record in a sales, account management or business development role preferably in Healthcare or B2B
  • Knowledge of processes and structures within the healthcare market Experience in high value, complex solutions design and selling.
  • Experience of working within and preferably leading a cross functional team
  • Operates confidently in a digital world utilizing social media where necessary to leverage and build on business opportunities.
  • Ability to identify sales opportunities and promote a commercial innovation portfolio leveraging all areas of the business to support sales growth
  • Experience of delivering high levels of customer service and comprehensive PC Skills

And the following technical knowledge and behavioural skills

Technical Knowledge

  • Knowledge of processes and structures within the healthcare market.
  • Understands and has knowledge of equipment range, commercial offerings and innovations
  • Ability to identify sales opportunities and promote product and commercial innovation portfolio leveraging all areas of the business to support sales growth
  • Experience of delivering high levels of customer service
  • Experience of working with high value complex bids
  • Experience of managing long term solution bids
  • ‘Hands On’ experience of pulling together bids, contract documents
  • Ability to translate customer needs into marketable and deliverables propositions
  • Understanding of NHS structure, commissioning, procurement, provision and challenges.
  • High literacy and competence in preparing written customer proposals

Behavioural Skills

  • Ability to challenge, empower and work collaboratively across the business, sharing knowledge and skills with a drive to increase pace and improve effectiveness
  • Integrates deep insight about customers, competitors and markets to act to ensure we achieve winning customer-centric strategies
  • Ability to work flexibly, accepting of stretch targets and works to tight deadlines and targets. Acts with a sense of urgency and resilience to deliver on commitments
  • Build trust by demonstrating openness and honesty in communication with others and engages in courageous conversation
  • Ability to leverage the diversity of talent in others to maximize business opportunities and to work cross-functionally
  • Demonstrates ability to endorse meaningful change and transformation to drive business growth
  • Ability to generate fresh ideas to open up new opportunities that outpace the competition
  • Operates flexibly to meet customer requirements
  • Utilising deep listening and market insights to gain competitive advantage focusing on making a difference for the customer.
  • Ability to build rapport and sustain relationships with customer based on trust and integrity at all levels

Please apply on-line – Good Luck!

Recruitment agencies: we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.

Contact

In case of difficulties with your job application please send an email to [email protected]


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