Associate, Service Operation Support

Job TitleAssociate, Service Operation Support

Job Description

This is a 2nd Shift position

You are responsible for

Primarily performs one of the following functions:

  • Decon/ assembly/ test / shipping / receiving functions for the Service Organization.
  • Responsible for processing quality products with minimal errors through our Service Centers.
  • Is a team player in order to work flexibly within any area of service.
  • You will acquire a working knowledge of departmental procedures and administrative activities which include, but are not limited to the following: accurate completion of service records, inventory control processes (Kanban, Materials Movement forms, time tickets, pick lists, etc.), lot tracking scrap reporting, and other administrative duties.

You will:

Deliver Results (Take Ownership): Complies with Quality, Safety, Regulatory and Training requirements. Meet Daily targets for QCDSP; Maintain Quality expectation; Delivery of serviced /refurbished shipped devices; Record service performance data per QCDSM expectations.

Eager to Win: Participate and/or lead QCDSP Level 1 meetings.; Address non-conformities and/or corrective actions ;Assist in Kaizen, 5S, and other Continuous Improvement Activities. Exhibiting a positive attitude.

Team Up to Excel: Participate in cross-training across multiple products and/or disciplines.

You are part of

This position resides in the Sleep & Respiratory Care Business Group, a business group of Philips HealthTech.

Our vision is to work hand-in-hand with our clinical and consumer customers to transform the personalized healthcare market to meet the significant demands caused by the increase of chronic conditions and an aging society. Our mission is to improve the quality of life for consumers and patients through better awareness, diagnosis, treatment, monitoring, and management of their conditions.

Skills and experience

  • Computer skills: SAP, MS Office experience or the ability to learn.
  • Interpersonal Skills: Ability to work well with other people.
  • Change Management: Ability to adapt to change and challenge the status quo. Ability to provide thoughtful, reasoned explanations if disagreeing with a process/task.
  • Demonstrates ability to utilize resources in achieving goals.
  • Professionalism: Maintains e-mail etiquette, meeting etiquette, follow-up on communications and face/face communication with other Philips associates.
  • Associates Degree recommended. High School Diploma or GED required. 1-2 years experience in a manufacturing or service experience preferred.

We offer you

Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what's next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.


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