Assistant LCM Manager

Job TitleAssistant LCM Manager

Job Description

Your challenge

  • As Assistant Manager LCM for Released Products you strive to improve customer satisfaction related to the design of released MR products by providing investigations on product related customer issues and implementing improvements on existing products effectively in a time bound manner

Your responsibilities

  • In order to enhance customer satisfaction, you mainly focus on the product-related aspects of customer satisfaction by, providing answers to product related customer questions, offering solutions for problems with released products, implementing improvements on existing products and safeguarding customer satisfaction of future products.
  • In order to increase customer satisfaction you use (customer) feedback data (such as customer questionnaires, customer complaints, individual customer feedback, field data, repair data, log files, etc.) to perform, initiate or coordinate technical product investigations. Based on the outcome of these investigations, fast and clear feedback to the customer is given (in case the customer feedback data originate directly from the customer), and corrective actions on the installed base are proposed and implemented
  • Increase customer satisfaction via reliability improvements in the design and engineering activities and to ensure continued spare parts availability
  • Closely collaborate with relevant experts, designers and engineers in the development groups, manufacturing, procurement, suppliers and Philips service organizations in the markets
  • Deal with escalations in a proactive manner by engaging all stakeholders in a structured process and bring them to closure
  • Collate data on reliability working with reliability team to take targeted and effective corrective actions to improve product reliability
  • Support LCM leader in addressing & executing CAPA (Corrective and Preventive Actions), FCO (Field Change Orders) effectively
  • Work with global team for multi-site LCM issues
  • Support team meeting by preparing meeting agenda, update and taking meeting minutes/report, follow up and execution, tracking
  • Continuously optimize the LCM way of working by learning from global best practices

We are looking for

  • Bachelors or Master degree (or equivalent) relevant to the engineering/hardware domain
  • Intimate knowledge of the hardware domain and able to extend this, gained through around 3-5 years' of relevant working experience
  • Drive to improve customer satisfaction
  • Able to interact with suppliers on technical topics
  • Able to handle multiple parallel tasks
  • Good command of English (both written and verbal) & Chinese
  • Able to create long term plans and create buy-in on them
  • Able to support and direct several engineers and chair teams
  • roject management skills and experience including planning, scope management, risk management, communication skills and presentation skills, IT tools
  • Able to independently determine and develop proactive approaches to solutions

Contact

In case of difficulties with your job application please send an email to [email protected]


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