If you share our passion for all things technology and desire to deliver customer success on a daily basis, come join our team of highly skilled and entrepreneurial professionals! Developing cutting-edge Cloud solutions takes the collaboration of bright, innovative, and talented people, along with forward-thinking leadership. At Phase One we nurture an environment where people with a variety of thoughts, ideas and backgrounds come together to learn and drive change into the missions of the Federal Government.
Phase One is seeking a Systems Cloud Engineer to lead a technical team and apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. This is a highly visible role and requires a combination of hard technical skills and soft people to be successful.
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RESPONSIBILITIES
· Work on problems of diverse complexity and scope.
· Ability to be a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
· Exercise independent judgment within generally defined policies and practices to identify and select a solution.
· Apply advanced technical knowledge to operate a variety of technology areas including, server administration, technical security management, and performance management
· Expertise in managing Operating Systems such as, Windows and Linux.
· Apply patch and security changes per policy and proactively monitor the environment for patch compliance.
· Ensure Configuration Management Database entries are complete and accurate.
· Provide expert level troubleshooting of Windows/Linux, networks, cloud, storage, application and firewalls. Quickly finding resolution and investigating root causes.
· Execute continuous service improvement and associated tasks in adherence with requirements, procedures and controls
· Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
· Mature the continuous service improvement process in alignment with ITIL best practices
· Participate in Post Resolution Review of critical problems and supports follow up of their activities
· Responsible for coordinating service improvements involving internal support groups and managing any roadblocks
· Act as service quality champion to build awareness across the enterprise while leveraging ITIL best practices
REQUIREMENTS
· Bachelor's Degree in IT or IS or equivalent work experience
· 7-10 years providing IT systems and enhancement services
· Broad computing experience focused on solving problems and resolving incident responses
· Excellent written and verbal communication skills and client focus a must
· Experience working with cloud infrastructure environments, Microsoft Azure preferred
DESIRED SKILLS/CERTIFICATES
· Experience working with Continuous Integration/ Continuous Deployment technologies, including JIRA, Git, Jenkins, Chef, Confluence, Nexus, Sonar Cube, and Junit
· Experience with Active Directory and Group Policy Objects (GPOs)
· Experience deploying and operating infrastructure monitoring tools (SCOM, OMS, etc.)