Program Manager, Solutions Delivery

Phase One is seeking a Program Manager to lead the delivery, growth and management of a large account or multiple clients within our Solutions Delivery Division. The Program Manager’s primary responsibilities include managing client accounts, identifying and acting on growth strategies, and developing and implementing internal strategies to promote team collaboration, innovation, and communication. Program Managers are a vital role to translating corporate strategy into actionable plans, as well as building and maintaining Phase One’s culture and brand.

Primary Responsibilities

  • Serves as the primary leader, accountable for completion of team delivery efforts including quality assurance activities and client acceptance
  • Ensures client value is being delivered by understanding client needs, team skills, and cost implications
  • Fosters and promotes innovative thinking across the client environment
  • Works with back office teams (e.g., contracts, recruiting, finance and HR) to ensure effectively and timely actions are taken on a variety of internal and external requirements
  • Drives capture and business development efforts, creates downstream opportunities, and maintains relationships and a network to engage with clients and/or industry on future opportunities
  • Builds and maintains client relationships, serving as the leader in developing a strategic vision for clients and internal teams
  • Builds trust with client executives and internal teams
  • Handles challenging client situations and offer guidance & direction to client executives
  • Establishes and presents a seamless Phase One face to client through effective coordination with colleagues inside and outside of the projects
  • Provide intellectual capital and thought leadership and contributes to Phase One’s reputation in the external marketplace
  • Manages staff to create opportunities and monitor professional development
  • Assists in / escalates reducing roadblocks for employees so they can focus on doing what is right for the client
  • Mentors team, helping them to develop skills and capabilities in support of their professional growth

Required Qualifications

  • 10+ years of management consulting experience with background in the areas of IT Engineering, IT Governance, Strategic Planning, and/or Program Management including Solutions Delivery as it relates to PaaS (specifically, Salesforce.com)
  • Experience working within Federal agencies to provide advisory services
  • Provide superior group/team facilitation skills
  • Ability to enter client environment and provide recommendations after assessing the requirements and the current state
  • Demonstrated experience managing the expectations of high profile clients and building a reputation of trust
  • Possess strong oral and written communication, presentation skills, project management, and mentoring skills
  • Must be able to work at client sites in Washington D.C. or Alexandria VA
  • Must be able to obtain a Federal government client badge and may be required to pass a background investigation
  • Preference for an advanced degree, Masters in Business Administration, or related technical degree a plus (or equivalent combination of education and experience)

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