PetCareRx, a subsidiary of PetMeds (NASDAQ: PETS), is a major e-commerce Pet Pharmacy located in Lynbrook, NY. We are in search of self-motivated, engaging individuals with strong communication skills who are seeking to apply previous knowledge of excellent service to our customers.

Our company strives to focus on our customers and hope for the best experience at all times. For over 20 years, we have provided an affordable cost of pet care medications and supplies for millions of pet parents across the country!

Applicants interested in being a part of our ultimate mission to provide affordable pet medications , food and daily pet supplies via our online exchange. Our pack is seeking self-motivated, customer focused, pet loving, goal-oriented people to join our growing Contact Center department

• Full time position, 100% remote role
• Excellent benefits (medical, dental, vision, 401k retirement plan)
• Company discounts
• Opportunities for growth & advancement!

Position:

PetCareRx focuses on Customer Service, Experience, and Satisfaction as well as customer acquisition and retention. The position of Customer Service and Sales Inbound Rep. allows us to communicate directly with our pet parents and address their needs. The Specialist also supports our sales goals through applying their talent and learned Sales Techniques.

Pay:

• $19-20/hr. based on experience
• Bonus Opportunities

Required Schedule:

• Must have open availability during call center hours below
• 40 hours per week full time
• Call Center Hours: Monday to Friday: 8:00am to 8:00pm, Saturday: 9:00am to 6:00pm Sunday: 9:00am to 5:00pm

What Would You Be Doing?

• Act as primary contact for our pet parents (customers)
• Answer inbound calls from customers inquiring about our process, service, product inquiries, account information, complaints, and information requests.
• Answering inbound calls from customers needing to place a sale transaction.
• Guide customers inquiring about the process before ordering
• Complete sales calls, up-selling of products when applicable. Close a sale.
• Must present promotional information or items to customer
• Well knowledgeable and able to effective promote PetPlus
• Other responsibilities applicable assigned etc.

Professional Qualifications:

• High School Diploma or Equivalent
• Some College – two years (preferred)
• Prior sales experience – two years (required)
• Prior Customer service experience – two years (required)
• Prior remote work experience (required)

The Department Head has the discretion to hire personnel with a combination of experience and education which may vary from the above listed qualifications.

Job Type: Full-time