Junior Customer Success Manager

Who We Are:

Persado is reinventing digital marketing creative by applying mathematical certainty to the message, the foundational DNA of Marketing. By unlocking the power of words, companies win every digital marketing moment, experiencing dramatic new levels of brand engagement and revenue performance. CMOs from the world’s most valuable brands rely on Persado to generate in a dramatically new way using the power of intelligent automation, AI and advancements in linguistic science to unlock the power of words and emotionally engage consumers, one by one, moment by moment at scale.

The Persado Message Machine uses sophisticated AI, data science, computational linguistics and machine learning to generate the perfect message for every campaign by leveraging the world’s most advanced marketing language knowledge base of more than one million tagged and scored words and phrases. Marketers gain full visibility with quantifiable results and data-driven insights to identify the trends and emotional language that win every moment in the customer journey while ensuring the marketing message always reinforces brand voice.

What We Are Looking For:

Persado is looking for a Junior Customer Success Manager in Rome, Italy. If you have relevant professional experience or are a recent graduate with great professional ambition and relationship management attitude who would like to excel in a fast-paced environment, this role is ideal for you.

What We Want You To Do:

  • Develop, deliver and present to customers sales materials, product demonstrations, business reviews and status updates
  • Interact and drive other Persado departments to keep customer satisfied during the execution of assigned projects
  • Understand customer digital strategy and identify the optimal way to fit Persado
  • Gather customer business requirements and build a value proposition
  • Detect possible ways to extend Persado footprint within assigned accounts
  • Drive both the Persado Customer Success Team and customers through the sales process
  • Identify any issues of assigned accounts, properly handle objections and find solutions to assure complete customer satisfaction through all stages of the sales process
  • Build and maintain strong relationships throughout the sales cycle
  • Support in the negotiation of agreement terms


 What We Want To See:

  • Up to 2 years experience working in the account management function in enterprise marketing software or in business strategy consulting with a strong focus on digital
  • Knowledge of digital marketing trends and concepts, specifically performance marketing
  • Result oriented and methodic approach in planning, govern and execute the steps of the sales cycle
  • Understanding of the digital ecosystem, including email marketing, display advertising, social, mobile commerce etc
  • Strong numerical skills, an Engineering background is preferred
  • Knowledge of data analysis, understanding of the online marketing industry from a business and technical perspective
  • Able to perform under pressure and deliver results in a demanding and fast-paced environment
  • Strong quantitative, analytical and computer skills
  • Excellent communication skills
  • Excellent knowledge of English

Who You Are:

  • Bright, ambitious, self-driven, hard-working and flexible
  • Possess very organized and structured thinking for planning and execution
  • Excited about working in a lean start up and fast paced environment
  • Enthusiastic, professional and highly pro-active
  • Collaborative team player with the ability to shift gears quickly and efficiently
  • Great sense of humor and outlook on life

What We Offer:

By joining Persado, you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader.

  • Competitive salary and bonus plans
  • Meaningful equity compensation
  • All the computer gear you need to improve your productivity
  • Work-life flexibility - we value your contributions above all

*Kindly submit your CV in English* 


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