Director, Customer Success

Who We Are:

Persado is the Marketing Language Cloud: AI-generated language that resonates the most with any audience, segment, or individual. Imagine having a copywriter and data scientist for each person in your audience; the platform generates the precise language that performs along with analytics detailing what drove response, resulting in better business outcomes and unprecedented insight into consumer engagement.

Comprised of the world’s largest marketing language database, with over a million organized, tagged, and scored words, phrases, and images, Persado’s Marketing Language Cloud enables brands to increase acquisition and retention while building long term consumer relationships. To unlock the power of language and emotion for marketing, visit persado.com.

What We Are Looking For:

Persado, a high-growth digital marketing technology company, is looking for a Customer Success Director in Milan, Italy

What We Want You to Do:

  • Build long-term strategic partnerships focused on driving significant ROI for our clients to allow us to expand relationships over time and exceeded the revenue targets set for the account
  • Anticipate and articulate client needs to become a trusted advisor
  • Own the business case and plan, including upsells and cross-sells across the client’s organization
  • Engage internal team members, including solution consulting, services, operations and project management, to deliver against objectives

What We Want to See:

  • Between 5 and 10 years’ experience in customer success, account management or consulting
  • Business consulting mindset in assessing business and strategic customer priorities, build up a value proposition and present to Marketing and Digital stakeholders
  • Knowledge of the digital marketing and advertising ecosystem – from Performance marketing to CRM, including email marketing, display advertising, social, mobile commerce etc.
  • Experience in at least one industry between Telco, Financial Services, Retail and Travel
  • Strong numerical skills
  • Excellent written and verbal skills in English is a must
  • Experience in French or German will be considered a strong plus

 Who You Are:

  • Enterpreneurial approach
  • Excited about working in a start up environment
  • Must be enthusiastic, professional and highly pro-active
  • Collaborative team player with the ability to shift gears quickly and efficiently
  • Dependable and reliable with clear thinking and attention to detail

What We Offer:

By joining Persado, you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader.

  • Competitive salary and bonus plans
  • Meaningful equity compensation
  • All the computer gear you need to improve your productivity
  • Work-life flexibility - we value your contributions above all

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