Customer Success Senior Manager

    • Munich, Germany

Who We Are:

Persado is the AI platform for the enterprise choice of words, using machine learning to help leading brands significantly improve the efficacy of their customer communications across all channels and in doing so provide rich insight that enables our clients to better understand their customers. Among others, we work with GAP, Dell, Verizon, Humana and 8 of the top 10 U.S. credit card companies, including JP Morgan Chase and American Express.

In an ecosystem that’s obsessed with personalization –the right offer, the right product, the right segment– we believe that the right message is the one core functional need for every company in the world, making the Choice of Words a multi-billion dollar blind spot for Silicon Valley. 

We are the only company with the technology to claim that blind spot in the Enterprise Personalization stack.

What We Are Looking For:

Persado is looking for a Customer Success Senior Manager in Munich, Germany, that will be acting as the key person for commercial communications with the German market leaders of our clients.

What We Want You To Do:

  • Build long-term strategic relationship with C-Levels and key decision makers based on ROI and value delivered
  • Own the business case and sales plan, including upsells and cross-sells across the client’s organization to scale Persado adoption
  • Engage internal team members, including solution consulting, services, operations, sales, training, and project management, to deliver against objectives
  • Anticipate and articulate client needs to become a trusted advisor

What We Want To See:

  • 5+ years experience in customer success, account management or consulting with focus on digital, marketing, sales
  • Business/Strategy Consulting Experience and strong analytical skills are a must
  • Consultative mindset in assessing customer priorities, building up a value proposition & presenting to sales and marketing stakeholders
  • Knowledge of marketing & performance marketing
  • Experience in the following industries Telco & Media, Financial Services, Retail, Travel
  • Possesses commercial acumen and has the ambition / experience to drive and close multimillion commercial transactions
  • Excellent client-facing and internal communication skills
  • Able to perform under pressure and deliver results in a demanding environment
  • Excellent verbal and written German (native speakers will be preferred)
  • Excellent verbal and written English

Who You Are:

  • Bright, ambitious, self-driven, hard-working and flexible
  • Possess very organized and structured thinking for planning and execution
  • Excited about working in a lean start up and fast paced environment
  • Enthusiastic, professional and highly pro-active
  • Collaborative team player with the ability to shift gears quickly and efficiently

What We Offer:

  • Competitive salary and equitable compensation - We’re committed to equal pay with regular market rate salary adjustments
  • Generous Benefits Package globally
  • Company Equity
  • Paid holidays and flexible paid-time-off
  • Persado Cares! 2 paid Volunteer days per year and charitable giving matching
  • Structured onboarding; continuous Learning & Development tied to a personalized career path
  • Diversity and inclusion initiatives
  • All the gear you need to work smart

*Kindly submit your CV in English* 

Classification : Public

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