Hospitality Supervisor VIP & Trade

    • Napa, CA


Supervisor Responsibilities

. Hosts premium Mumm Napa clientele for our Oak Terrace and Tours experiences.

. Responsible for the daily setup and management of Oak Terrace/Tours in accordance with our service level standards.

. Works with the Assistant Manager to ensure an efficient and seamless flow for consumers during their tasting.

. Coaches tasting room staff to elevate wine knowledge and service standards in order to host VIP clientele.

. Coordinates closely with Trade Relations Manager to constantly elevate service and wine knowledge for the VIP & Trade team.

. Delivers on exceptional service, ensuring all Mumm Napa standards are met with each guest.

. Specific to Oak Terrace, Tours, Trade experiences, trains staff on policies and procedures.

. Sets aligned business goals and conducts regular check-ins and performance reviews for direct reports. Keeps managers informed of performance status of each direct report.

. Ensures that staff operates according to Mumm Napa standards for professionalism, hospitality, customer service, sales, and wine club sign-ups. Follows and enforces policies and procedures with tasting room staff members.

. Assigned to various opening/closing/floor supervisory duties and helps the team to meet hospitality and sales goals. On assigned tasting room supervisory days, responds to customer requests, suggestions, and feedback. Acts as first point of escalation for customer service and employee issues.

. Maintains secure environment at close of day, ensuring final security and alarming of the Visitors Center and Winery.

. Handles routine purchasing transactions, including operating cash registers and accounting for daily sales.

. Assists with hospitality special events, special wine tastings, and VIP tours/luncheons/dinners.

. Actively participates in regularly scheduled staff meetings.

. Stays current on recent wine reviews, industry issues.

. Learns about other wineries and their wines; uses that information to recommend other wineries with great tasting experiences for our guests.

. Dynamic in driving for continuous improvement. Shares with Managers and co-workers, ideas and suggestions from guests, staff and their own observations.


Performs all related duties as assigned


. Must be at least 21 years of age

. Ability to read, write and speak English; bilingual any other language a plus.

. Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.

. High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.

. Excellent verbal & interpersonal communication skills required.

Physical Requirements:

. Ability to lift heavy boxes (40-50 lbs) on a repeated basis.

. Position entails excessive standing and walking, and considerable bending.


. The hospitality/tasting room requires an experienced public contact person able to consistently maintain enthusiasm and project a positive company image.

. Job requires the ability and willingness to work a flexible work schedule including evenings and weekends.

Job Posting End Date:

Target Hire Date:

Target End Date:

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