Hospitality Representative

    • Santa Rosa, CA

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Providing guests with an outstanding and unique experience. This includes
    • Providing a friendly and sincere greeting
    • Educating guests about Kenwood 's history and wines
    • Developing ongoing relationships with guests to stimulate repeat visits and future sales.
    • Assisting guests with information and reservations at restaurants, hotels, and other wineries as needed
    • Hosting a unique and engaging tasting
    • Pouring and describing wines and winemaking techniques
    • Setting up and conducting general and private tours and tastings for trade, VIPs or club members
  • Promoting and selling Kenwood Wine Club, wine products and gift merchandise
  • Handling routine purchasing transactions, including operating cash registers, accounting for daily sales, and packing guests wine/merchandise purchases.
  • Assisting with hospitality special events, special wine tastings, and VIP luncheons/dinners
  • Setting up visitor's centers as needed by Manager (menus, glasses, tasting notes, water, and all proper marketing materials)
    • Bar duties of opening wine, cleaning buffing wine glasses, restocking
  • Answering phones when necessary and understand where to direct incoming calls
  • Actively participate in regularly scheduled staff meetings.
  • Stay current on recent wine reviews, industry issues
  • Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.
  • Assist Supervisor and Manager, in providing a secure environment at close of day, insuring final security and alarming of the Visitors Center.


NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs all related duties as assigned

QUALIFICATION REQUIREMENTS:

  • Proven sales results, in the wine industry or other
  • Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.
  • Ability to read, write and speak English; bilingual any other language a plus.
  • High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.
  • Excellent verbal & interpersonal communication skills required.
  • Willingness to operate a fork-lift, prior experience a plus
  • Must be at least 21 years of age


Physical Requirements:
  • Ability to lift heavy boxes (40-50 lbs) on a repeated basis.
  • Position entails excessive standing and walking, and considerable bending.


Other:
  • The hospitality/tasting room requires an experienced public contact person able to consistently maintain enthusiasm and project a positive company image.
  • Job requires the ability and willingness to work a flexible work schedule including evenings and weekends.


Job Posting End Date:

Target Hire Date:
2019-11-01-07:00

Target End Date:

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