Customer Service Engineer
Installation, Maintenance & Repair.
Install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area or site. Drive toward zero service recalls. Completes assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field. Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.
Grow the business whenever and wherever possible. Drive the sale of new maintenance contracts, maintenance agreement upgrades and instrument add-ons to existing contracts.
Encourage customers to purchase training, support, software and field installed computer hardware upgrades. Assist and support local sales representative secure new instrument orders.
Contribute to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.
Provide appropriate referral to other employees for answers to specific questions or to obtain product information.
Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job.
Perform timely uploads and downloads of required data to ensure the integrity of the service system.
Accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc. Manages inventory levels to ensure that adequate supply and appropriate records are maintained.
Continuous Self Development.
Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer's value proposition to the customer. Seek higher level certification through participation in company sponsored training & development initiatives
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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