Customer Care Representative

  • Identify and respond efficiently to customer enquiries
  • Generate quotation for both sales and service orders
  • Logging of service calls for engineers and assign to them accordingly
  • Ordering of service parts for engineers
  • Process both sales and service orders from order entry to invoicing
  • Ensure proper documentation and all order management processes according to corporate policies
  • Coordinate shipping between various manufacturing sites, warehousing and third party suppliers
  • Follow up with logistic to arrange shipment and prepare shipping documents
  • Ensure timely reporting of orders, inventory and backlog performance
  • Purchasing of local Stock
  • Handling of customer complaints and work with relevant parties to resolve them
  • Establish good working relationships with both internal and external customers
  • Participate in special projects and key initiatives identified from time to time
  • Other ad hoc tasks/projects assigned by the manager

Job Requirements :

  • Degree/Diploma in Business, Supply Chain or any related discipline preferred
  • Good communication skills and has experience in supporting regional customer
  • Minimum 5 years of customer care experience in a fast pace environment
  • Strong PC skills including MS Office (Excel, Word & PowerPoint)
  • SAP S/D module experience will be an added advantage

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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