Warranty Processor


Longo Toyota/Scion and Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo the #1 Toyota retailer for 49 consecutive years and the world’s largest dealership.

We’re looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success.

Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn’t fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture.

Our Commitment


Longo Toyota Service, Parts and Collision Repair Center


Health & Wellness


We’re looking for the best and brightest to become part of our winning team! If you have experience in any industry or organization that focuses on providing a superior guest experience, then we encourage you apply today.


The Warranty Processor is responsible for the prompt and accurate submission of manufacturer and aftermarket warranty claims resulting in the collection of all warranty claim revenue.


  • A high school diploma or equivalent;
  • A minimum of one (1) year dealership service administration experience, warranty experience preferred;
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records; dealership warranty and administrative policies and procedures; mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;
  • Ability to compile, code, categorize, calculate, tabulate, audit, or verify information or data; pay attention to detail; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment.
  • Sit for long periods at a time.
  • Use hands and fingers in repetitive motions, daily.


  • Processes and submits all warranty claims with labor operations and all necessary information required by the manufacturer in a timely manner to obtain best return for the dealership.
  • Reviews every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
  • Returns improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
  • Interprets and translated technician’s comments into damage codes/operation codes.
  • Verifies criteria required by factory or distributors.
  • Follows-up with the factory and distributors regarding unpaid claims.
  • Checks repair orders against the vehicle’s service history to avoid making duplicate claims.
  • Reviews all returned and/or rejected warranty claims and prepares the repair orders for immediate resubmission.
  • Verifies parts returns on claims and provides information to Parts Department.
  • Maintains records of all claims submitted, returned/rejected, or paid and the current status.
  • Contacts warranty claims representative regarding any claims requiring special authorization.
  • Reconciles credit statements and schedules involving warranties.
  • Assists in flagging the appropriate technicians for the hours earned on the operations they performed.
  • Stays a breast on product changes, new products and warranties.
  • Assist the Service Department, as needed.
  • Performs other specific administrative functions as directed by management.
  • Maintains high ethical standards in all actions.
  • Maintains a professional appearance at all times.


  • $16.00 per hour (May vary based on experience).
  • Full Time position available.
  • Free Employee Parking.
  • Training Opportunities through Penske College to help advance this position from a Job to a Career.
  • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance – Full Time Members
  • Retirement Program with a Wells Fargo 401-K that includes a generous Company Match
  • Tuition Reimbursement
  • Employee Referral Bonus Program
  • Company Discounts on New / Leased Vehicle Purchases, Parts and Service.
  • Corporate Partner Discounts with companies such as Oakley, RayBan, General Electric, Microsoft, Quicken, Dell Computers, PC Mall, Verizon Wireless, AAA Insurance and many more.
  • Access to our Health & Wellness Program which includes an on-site gym, Wellness Coach and more.


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