Seasonal Scheduler

IN THIS ROLE, YOU WILL:

  • Provide impeccable customer service in scheduling customer bike deliveries and addressing any customer questions relating to delivery and assembly
  • Coordinate delivery dispatch, and routing
  • Serve as a liaison between Peloton customers and delivery personnel
  • Serve as a liaison between Field Operations Location and the Peloton Member Experience team.
  • Provide exceptional customer communication both orally and written in scheduling deliveries and day-of confirmations
  • Prepare daily routing and delivery documentation for delivery personnel
  • Troubleshoot delivery problems in real time while maintaining the highest levels of customer service

 

TO SUCCEED, YOU'LL NEED:

  • An outgoing personality, and the ability to deal effectively with a wide range of people
  • Prior experience and demonstrated proficiency in a customer service or sales role
  • Exceptional communication skills
  • A commitment to professionalism and the highest standards of customer service
  • Highly organized with relentless attention to detail
  • Comfortable with technology: proficient in Microsoft Excel, Google Docs, and email
  • Ability to work well both independently and in a team atmosphere
  • Have the flexibility to work a varied schedule including: early mornings, nights, weekends, and holidays as necessary

 

ABOUT PELOTON:

Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide access to live streaming and on-demand indoor cycling classes led by elite instructors. With a state of the art studio, the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind and body. 


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