It Support Engineer

Job Description:

Are you passionate about helping people solve IT problems ? Peloton is looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.

 

Regular activities include:

  • Mac/Windows/Linux OS deployment and support
  • User hardware/software/peripheral support
  • LAN troubleshooting and support
  • Systems administration
  • Hardware procurement and asset management
  • Creating and maintaining documentation
  • Mentoring and handling escalations from junior technicians

 

Basic Qualifications

  • 4+ years hands-on IT Support experience.
  • Experience supporting Macintosh OS 10.6 or later
  • Experience supporting Microsoft Windows 7 or better
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Proven ability to work successfully with limited supervision
  • May require lifting or carrying desktop computers up to 25 lbs
  • Some on call responsibilities are required
  • Some exposure with Linux

 

Preferred Qualifications

  • Bachelor's degree in Computer science or IT related field.
  • Industry training such as Microsoft MCSE, MCITP
  • Experience with Cisco IOS (CLI) or Cisco certification
  • Advanced Linux systems administration skills / certification
  • Experience with scripting, programming, or SQL
  • Experience with project management
  • Experience with Data Cabling / Computer Facilities maintenance
  • Experience with server administration
  • Experience with AWS

 

ABOUT PELOTON:
Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges high design with modern technology to provide access to live-streaming and on-demand indoor cycling classes led by elite instructors. With a start of the art studio and the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind and body. 


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