Inside Sales Representative
Founded in 2012, Peloton is an innovative tech company that has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide at home access to live streaming and on demand indoor cycling classes led by elite instructors. With a state of the art studio, the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind and body – all from your home.
As a company Peloton believes in taking risks and challenging the status quo by continuously innovating and improving. We put our users, members and customers first and we obsess over every touch point of the member experience – be it the studio, product or showroom. We like to hire the best and encourage all our associates to think like owners. Most importantly, we know that together we go far.
As an Inside Sales Representative, you will focus on achieving and exceeding sales goals which result from inbound lead generation and an existing customer database. You will educate and skillfully guide customers through the Peloton buying experience while ensuring the highest level of quality, customer care, and integrity.
RESPONSIBILITIES AND REQUIREMENTS:
- Achieve monthly, quarterly and annual personal and team sales goals
- Maintain a consultative selling approach by following Peloton sales methodology - selling the company's core product, accessories and ancillary product offerings (i.e., warranties) to new leads and existing bike owners
- Manage inside sales process from lead to close
- Actively monitor inbound sales phone calls, web leads and web chat for lead generation
- Provide timely and accurate response and follow-up with all sales leads
- Collaborate on lead generation and sales with Customer Experience and Marketing, as needed
- Daily planning to maximize sales activities including phone, email, chat
- Prepare and present appropriate sales proposals
- Effectively utilize Peloton CRM system (Salesforce) to track and monitor personal and lead activity, lead dashboards and reports, call lists and more
- Serve as product expert by providing up-to-date product information
- Available to work weekends/evenings when necessary
- Solid history of meeting and exceeding sales goals
- Self-motivated and driven individual - not satisfied with the status quo
- Proactive, never fail attitude/ ability to work and motivate yourself independently while also working collaboratively and non-competitively with teammates
- Positive and energetic phone skills, excellent listening skills and strong writing skills
- Experience with lead qualification and objection handling
- Time and sales pipeline management
- Proficiency with MS applications (Word, excel, etc), Apple Products, Customer Relationship Management (CRM)
At Peloton, the health and well-being of our employees is of the utmost importance to us. In addition to a competitive base salary with generous bonus potential, we are proud to offer a comprehensive benefits plan and paid time off to all full-time employees. Peloton is an equal opportunity employer and hires only on the basis of skills and experience.
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