Front Desk Crew
We are seeking passionate, customer service focused, positive and hard-working individuals with a love for health and fitness and an excitement for Peloton. We are looking for someone with excellent interpersonal skills whose main focus is creating an environment where everyone feels welcome. This position will be mostly morning & opening shifts and occasionally some mid-day and closing shifts.
WHAT YOU'LL DO:
- Provide high-level customer service and hospitality to clients
- Check clients in and provide studio tours for first timers
- Maintain a positive attitude and take initiative
- Effectively book, cancel and reschedule classes for clients
- Respond to all customer feedback through our online system, Zendesk
- Work with other departments to ensure smooth transitions between classes
- Provide a clean and organized work environment at the Front Desk
- Maintain product knowledge for the studio and keep updated about brand
- Answer phone calls quickly and assist with any inquiries over the phone.
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem-solving skills
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have the flexibility to work a non-traditional schedule
- Must be able to work in a fast-paced environment
- Must be able to kneel, bend, reach, climb and stand for long durations of time
- Must be able to lift / carry a minimum of 30 lbs.
Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide access to live-streaming and on-demand indoor cycling led by elite instructors. With a state of the art studio, the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind the mind and body.
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