Peloton

Field Service Technology Systems Analyst (Salesforce FSL)

2 weeks agoPlano, TX

Peloton’s IT organization is seeking an experienced Business Systems Analyst to play a key role in supporting the marketing teams as we continue to grow. You will gather information across the organization and ensure follow up and updates are accurate and documented. You should feel comfortable analyzing, diagnosing and shaping IT process problems, while developing business requirements for strategic projects and continuous improvement.

The Business Systems Analyst, Field Service Technology will be accountable for IT’s core field operations and delivery services, including automation, integration and international expansion.  This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented and driven global organization with ownership over a portfolio that delivers direct value to the Member
Experience stakeholders. The ideal profile of this position calls for a flexible and well-rounded individual, someone who is self-motivated, detailed oriented, collaborative, and has strong customer relationship management skills.

  • Partner with Global and local field operations and scheduling center communities to ensure a
    complete understanding of requirements and quality in the delivery of business solutions.
  • Form strong working relationships with the teams that run the core field service and scheduling
    processes locally, regionally and globally
  • Form strong working relationships with your Peloton peers and across the IT organization
  • Document and analyze current business processes and underlying systems/applications.
  • Critically evaluate information gathered and recommend alternative solutions
  • Monitor project progress, identify and escalate potential project risks and delays to management
  • Communicate and collaborate effectively with technical staff and business users
  • Coordinate and lead discussions to ensure understanding and alignment to projects and initiatives
  • Recognize the relationship, dependencies and their impact to projects

Basic Job Requirements, Education or Certifications:

  • 3+ years of overall IT experience
  • Minimum of a Bachelor's degree in a related field

Work Experience:

  • 3+ years of related experience in a business analyst or equivalent role
  • Proven ability to facilitate communication and provide support to both the business and technology team members in challenging technical, custom and package software implementation projects on a global level
  • Must have experience working simultaneously with multiple stakeholders, sponsors, and business partners, exhibiting an ability to prioritize multiple responsibilities.
  • Fluent in English (written and verbal) – other language skills would be beneficial
  • Prior Global Experience

Technical Skills:

  • Strong quantitative skills, attention to detail, critical thinking, and the ability to support multiple
    projects simultaneously.
  • Experience documenting and analyzing processes, procedures, and/or policies.
  • Balance of strong business process knowledge and experience implementing mix of custom and
    package software to meet business needs
  • Common knowledge of field service and scheduling software packages like Field Service Lightning, Click Software or Service Max.
  • Experience with Jira and Confluence.

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

 

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If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Job ID: 2255424