Account Executive

    • Plano, TX

THE ROLE:

As an Account Executive, you will focus on achieving and exceeding sales goals which result from inbound lead generation and an existing customer database. You will educate and skillfully guide customers through the Peloton buying experience while ensuring the highest level of quality, customer care, and integrity.

 

 RESPONSIBILITIES AND REQUIREMENTS

  • Achieve monthly, quarterly and annual personal and team sales goals
  • Maintain a consultative selling approach by following Peloton sales methodology - selling the company's core product, accessories and ancillary product offerings (i.e., warranties) to new leads and existing bike owners
  • Manage inside sales process from lead to close
  • Actively monitor inbound sales phone calls, web leads, and webchat for lead generation
  • Provide timely and accurate response and follow-up with all sales leads
  • Collaborate on lead generation and sales with Customer Experience and Marketing, as needed
  • Daily planning to maximize sales activities including phone, email, chat
  • Prepare and present appropriate sales proposals
  • Effectively utilize Peloton CRM system (Salesforce) to track and monitor personal and lead activity, lead dashboards and reports, call lists and more
  • Serve as product expert by providing up-to-date product information
  • Available to work weekends/evenings and holidays
  • Achieve all of the following KPI and efficiency metrics, including
    • Chat response time
    • Number of chats accepted and inbound calls taken
    • Chat to conversion to sale %
    • Chat to email address gathered  %
    • Agent availability and serving Times
    • Team % to equipment goal

 

EXPERIENCE/ATTRIBUTES REQUIRED

  • A history of meeting and exceeding sales goals
  • Team player, with a desire to work in a competitive but nurturing environment
  • Self-motivated and driven individual - not satisfied with the status quo
  • Proactive, never fail attitude/ ability to work and motivate yourself independently while also working collaboratively and non-competitively with teammates
  • Positive and energetic phone skills, excellent listening skills and strong writing skills
  • Experience with lead qualification and objection handling
  • Time and sales pipeline management
  • Proficiency with MS applications (Word, Excel, etc), Apple Products, Customer Relationship Management (CRM)
  • Love of fitness and the rapidly emerging fitness tech market is a plus

 

ABOUT PELOTON

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK, and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.


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