Principal Technical Documentation Specialist

    • Hyderabad, India

Meet Our Team:

Pega's Technical Documentation Team is seeking a highly motivated Principal Technical Writer to help us set a new vision for world-class content and information development. This position will be accountable for user and developer content, milestone reporting, delivery of high-quality content, and successful customer-enablement results.He or she will build strong relationships working collaboratively with the technical documentation team, product owners and other stakeholders to create new ways of developing and delivering best-in-class content.Pega's Technical Documentation Team is seeking a highly motivated Principal Technical Writer to help us set a new vision for world-class content and information development. This position will be accountable for user and developer content, milestone reporting, delivery of high-quality content, and successful customer-enablement results.He or she will build strong relationships working collaboratively with the technical documentation team, product owners and other stakeholders to create new ways of developing and delivering best-in-class content.

Picture Yourself at Pega:

A subject-matter expert for Pega technology, this role will write technical documentation to enable Pega users to solve critical business problems. This content, in the form of online help, articles, and product guides addresses the needs of multiple audiences, including business users and technical implementers. This position will work with stakeholders across the organization to write effective, use-case based content.

What You'll Do at Pega:

  • Design and implement comprehensive documentation solutions to support product releases
  • Provide thought-leadership on the design and implementation of technical documentation solutions
  • Evaluate Pega software products and provide feedback to improve internal functions and usability
  • Become well-versed in the architecture, design, and implementation features of Pega software products Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team
  • Mentor junior writers
  • Be a leader in streamlining, improving, and establishing processes
  • Lead cross-functional initiatives that drive great results for users


Who You Are:

You are an intelligent, motivated and collaborative individual with exceptional communication skills. This individual has proven experience in documenting complex software products and the ability to organize and present a range of technical material to a variety of audiences.

What You've Accomplished:

  • You are an experienced technical professional with a strong commitment to customer success without compromising integrity.
  • You are a problem-solver who thrives in a collaborative team environment who wants to focus on building, maintaining, and supporting next-generation solutions.
  • 10+ years of experience as a technical writer/information developer
  • Ability to think creatively and strategically An avid focus on achieving outcomes with excellent attention to detail
  • First-rate time management and organization skills Exceptional interpersonal skills and the ability to communicate, partner, and collaborate effectively
  • A demonstrated dedication to considering things from the customer's perspective
  • Experience creating outstanding user-focused documentation Aptitude to learn fast and a demonstrated ability to lead by example


Pega Offers You:

  • The world's most innovative organizations as reference-able clients
  • Analyst acclaimed technology leadership in a massive emerging market A collegial and friendly team environment
  • A culture where employees engage deeply, own outcomes and lead from the front
  • An ever-changing business landscape that adapts, scales and performs


Job ID: 10072

Pega develops software applications for customer engagement and operational excellence.

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