Global Account Manager (Telecoms)

    • Reading, United Kingdom

Meet Our Team:

Join our disruptive evolution of the software industry as a Strategic Client Executive, leading a Tier 1 flaship Telecoms client for Pega Globally. You are passionate about engaging C level executives in digital transformation strategies challenging them to realise the value and accelerate their key business proirities.

Pega are the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies weempower them to become more efficient, smarter, and most importantly customer-centric.

Picture Yourself at Pega:

You will be a thought leader, a true partner and a collaborator with clients seeking to reinvent the way they do business. You will work closely with clients while you educate and guide them on their Business Process Automation journey. Engage in work that matters and drives true business impact for the world's largest organizations.

What You'll Do at Pega:

  • Proactively lead a joint company-strategic account planning process to develop mutual performance objectives, financial targets, and critical milestones for a one year, eighteen month and three-year period.
  • Represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company.
  • Establish productive, professional relationships with key executives in assigned customer accounts.
  • Coordinate the involvement of all cross-functional resources, including support, service, and multi-level management resources, in order to meet account performance objectives and customers' expectations.

Who You Are:

You are able to command the attention and influence your customer's thinking to quickly gain credibility and build strong multi-level relationships based upon adding value as opposed to appeasing immediate tension with a short-term solution. You create constructive disruption, helping customers to understand the urgency and impact of a new behavior, and then proactively guide them through the change. You guide transformation in the account through innovative thinking and introducing initiatives, which satisfy customer needs and company goals, ensuring their relevance and competitiveness in the digital market.

What You've Accomplished:

  • BA/BS degree or equivalent work experience.
  • Significant software sales experience within the telecoms industry, ideally with a Tier 1 operator.
  • In-depth knowledge of and proficiency in relationship selling of complex software solutions.
  • Knowledge of Challenger Sales approach.
  • C level exceutive experience, opening doors across and upselling across the ecosystem.
  • Accomplished in selling software solutions within a specific vertical market.
  • Ability to actively listen, hear and understand what is said and not said, and comprehend the meaning and intent.
  • Ability to negotiate and explore alternatives and positions to reach outcomes that gain support and acceptance by all parties.
  • Ability to persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services and products.

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

Job ID: 9467

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