Engagement Leader

The Position:

Do you want to own relationships between C-Level figures and the business?

Each Engagement Leader at Pega actively contributes to the success of all client engagements through their business transformations, and lead them to become more agile in their deliveries. They manage all aspects of the software delivery lifecycle to drive customer success and account radiation. Engagement Leaders leverage their industry knowledge, Pega's product knowledge, project execution and leadership skills to guide the implementation team in producing optimal business solutions.

In an age where the "customer is always right", Engagement Leaders act as change agents, keeping the customer's objectives in mind, ensuring the requirements are transformed into successful solutions and business outcomes.

The key responsibilities of the Engagement Leaders will include project planning and management, as well as client engagement at all levels within an account.

In this role, you will:

  • Typically manage between one and three projects, including Pega, partner, or client-led implementations
  • Deliver engagements to agreed customer scope, timescales, budget, and quality metrics, as well as assisting customers to achieve the expected ROI
  • Act as a trusted advisor to the client on all aspects of Pegasystems engagement, leading communication and providing thought leadership so that the best system possible is implemented
  • Advise on Pegasystems' delivery methodology and how this can be harmonised with a client's methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery
  • Lead and coach staff toward thought leadership and project excellence

Pega Offers:

  • A company well established as an industry leader, with the energy of a start-up.
  • The opportunity to work with global brands, such as Swedbank, Folksam, and Nordea.
  • Analyst acclaimed technology leadership in a massive emerging market
  • Market leading, innovative technology spanning from BPM, to Analytics & Real-time Decisioning and Robotic Automation.

Our GDPR Candidate Privacy Notice is available here . If you have any questions, please contact EMEA.HR@pega.com


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