Service Technician

The Service Technician is accountable for troubleshooting malfunctioning or disabled automated, anti-vehicular barrier and bollard equipment to determine root cause of malfunction or failure and taken appropriate action to return the equipment to operational condition. Additionally, the Service Technician is accountable for performing preventative maintenance procedures on same equipment as detailed by the original equipment manufacturer.

Essential Accountabilities:

  • Troubleshoot to root cause and repair customer' s barrier, gate and bollard equipment to ensure product performs as intended on a reliable basis utilizing only approved replacement parts.
  • Perform detailed and comprehensive preventative maintenance procedures on customer' s barrier, gate and bollard equipment as recommended by original equipment manufacturers.
  • Complete all preventative maintenance checklists, service tickets an time sheets completely and accurately; forward to office, administrative staff within 24 hours of performance of work.
  • Provide detailed estimates of required repairs when requested by customer representative to facilitate expense approval process.
  • Provide comprehensive and detailed assessment to Service Manager and Sales Manager of equipment that has reached end of life and should be replaced; provide similar feedback to customer representatives and notate on service tickets.

Essential Responsibilities:
  • Receive and Respond to Requests Equipment Maintenance and Repair.
  • Arrive at Service Office every day in preparation for day' s assignment unless directed otherwise.
  • Turn-in previous days paperwork including service tickets, timesheets and parts request forms and replace components.
  • Engage Service Manager, Service Coordinator or Lead Technician for review of day' s service call-outs and scheduled PMs.
  • Advise leadership of any gaps in capabilities due to parts or equipment required for specific call-outs or PMs.
  • Ensure assignments include point-of-contact, POC, for given facility.
  • Load up service vehicle with any required parts or resources not already on hand in service vehicle.
  • Proceed to customer site.
  • Initiate Customer Engagement.
  • Upon arrival on site ensure adequate, legal parking is provided or advise customer and office of inadequate parking.
  • Make initial contact with provided POC or their agent.
  • Confirm nature of service call, equipment detailed in call-out and working restrictions/times with POC.
  • Proceed to equipment site(s).
  • Execute Service or Repair Procedures.
  • Assess equipment behavior for repair needs or prepare fresh copy of PM checklist.
  • Effect repairs or perform preventative maintenance procedures.
  • Fill out PM checklists as procedures are executed.
  • Review all basic equipment functions to ensure equipment is returned to customer control in proper working order.
  • Make list of additional needs if required parts or tools/resources are not available and second call is required.
  • Complete Paperwork and re-engage POC.
  • Complete service ticket and/or ensure PM checklists are properly completed.
  • Review executed activities via paperwork with POC.
  • Gain POC signature on Service Ticket and legible printout of POC name.
  • Leave copy with POC or advise POC when copy will be forwarded.
  • Contact Service Leadership to advise of state of completion/necessary return/parts required.
  • Leave facility and proceed to next call.

Key Performance Parameters:
  • Execute service calls in timely manner in line with existing labor standards.
  • Turn in all paperwork within 24 hours of performance of work without exception.
  • Advise Service Leadership of possible improvements to products, processes or work procedures.
  • Provide feedback to Service and Sales Leadership of possible equipment replacements.

Required Knowledge, Skills, and Abilities:
  • Must be able to troubleshoot and repair hydraulic and electro-mechanical equipment including electric and electronic controls.
  • Must have baseline understand of electrical principals such as Ohm' s Law and how motors function.
  • Must have baseline understanding hydraulic principals such as force multiplication, pressure, volume and cavitation, as well as, how pumps, valves and accumulators function.
  • Must understand basic operating principals of programmable logic controllers and variable frequency drives; must be able to revise functional parameters of variable frequency drives.
  • Must have basic understanding of how vehicle detection loops function and how to troubleshoot loop/loop detector failures.
  • Must have good verbal skills and be able to interface directly with customers to explain basic equipment function, repair and maintenance procedures and a sequence of operation.
  • Must have good written communication skills to complete necessary paperwork for business execution including timesheets, service tickets and parts request forms; handwriting must be legible.
  • Must be able to utilize basic computer and tablet software for equipment interfacing and paperwork in lieu of hand written pieces.
  • Must be able to lift 50 lbs. or more repeatedly with a partner.
  • Must be able to work out of doors year round.

Education/Experience:
  • High School Diploma
  • Minimum 3-5 years field service experience in electrical, hydraulic or mechanical machine repair
  • Computer training preferred
  • Electrical training/PLC/VFD training preferred

Required Traits/Competencies:
  • Good communication skills.
  • Self-motivated and able to manage time.
  • Attention to detail.
  • Troubleshooting skills/fault isolation and identification.
  • Basic Electrical, Mechanical, and Hydraulic aptitude.



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